What's the REG??
Debit card dispute transactions are covered by which REG?
Regulation E: Electronic Fund Transfers (EFT)
When a member calls in and asks to transfer funds between accounts what process do you use?
PRO25276 One-time Funds Transfer in Portal
If portal displays a blank portal what are all the options we can ask the member?
USAA NUMBER, ONLINE ID, SSN, Phone number, email address, and Account type & number.
Regulation E: Electronic Fund Transfers (EFT)
Regulation D: Reserve Requirements of Depository Institutions
Regulation DD: Truth in Savings
Regulation P: Privacy of Consumer Financial Information
If a member calls in stating that they never received their check order what process do you use?
PRO19426 - Order Inquiries.
Where can you find the KBA questions?
Quick tools, all tools, member authentication. OR Quick tools(favorites)
Deposit holds are covered by what regulation?
Regulation CC: Availability of Funds and Collection of Checks
If a card holder calls in and their card is being decline and the decline reason is Consecutive Declines, what PRO do you use to assist you?
PRO19436 - Card Declines and Error Messages - ATM/Debit Card Maintenance - Deposit Servicing
When manually authenticating a member and If the caller cannot provide appropriate responses to verifiers asked, it is considered a fail and proceed to what step?
Profile recovery
Prior to 4/23/2020 Savings accounts were limited to 6 debit transactions due to what Reg?
REG D - Reserve Requirements of Depository Institutions
If a member calls about accounts being in credits only by Fraud and review has been completed what process or PRO do you follow?
PRO19415 - Credits Only
(TRUE OR FALSE) The pin number, phone password, and security codes MUST be repeated back to the caller?
FALSE
When discussing Annual Percentage Rates (APYs) with members, what regulation is covered?
Regulation DD: Truth in Savings
Which PRO do you use if a member doesn't understand why they were charged an nsf fee when the funds were available in their account??
PRO19515 - Account Balance,NSF,OD BATCHING
Name 4 request/transaction that require members to be High risk plus authenticated?