Region 3 Jeopardy

Billing Clarification

100

We charge a _____ for processing payments, which sometimes a customer may not be aware of. 

processing fee/agency fee

200

The _____ is usually due 15-20 days after the policy's inception.

first installment/first payment

300

A customer may call due to an _____, which is an increase to their premium.

uprate

400

2 possible reasons for an uprate.

Endorsement/Renewal

500

• In the NB FWY Paperwork, the insured acknowledges the _____ payment , in other words that they will be charged at a later date for the remainder of the DP.

HCC/Hold Credit Card

Why did my policy cancel?

100

• The policy cancelled due to _____, since the NI did not pay within the window period

nonpayment

200

The policy cancelled due to _____ as the application was not submitted in time.

underwriting

300

In order to backdate a cancellation when an NI has sold their vehicle, they must submit a _____ and _____.

Cancellation request letter and proof they have sold the vehicle such as bill of sale

400

Five websites where we can directly process the cancellation.

Western General, Dairyland, Infinity, Kemper, Multistate, Hallmark, Progressive, National General, Foremost, Alliance

500

The insurance company found too many accidents on an Ni’s MVR and has cancelled the policy due to ______

unacceptable risk

Regions 1 and 2

100

The processing fee for monthly payments for Vern Fonk is _____

$7

200

FWY AZ is known as _____.

Oasis Insurance

300

_____ requires the card information be put in first in order to generate the EFT Authorization Form.

Celestite

400

We transfer to the retentions line in ____, ____, ____ and ____.

CA/WA/OR/ID

500

The extension for CA retentions is _____.

895026

Region 3

100

For SSB region 3 states we charge ____ for reinstatements.

$0

200

Policies with the prefix TNPA are from which insurance company?

Gains Co

300

For calls from ____ IL and ____ we transfer to OneSource CS at ext. 9014.

InsureOne and US Agencies

400

The IN BMV might request a ____ from a driver in regards to a specific date and vehicle.

certificate of compliance

500

What are all the region 3 States?

AL, IL, IN, LA, MO, SC, TN, and WI