Betty Perry
Betty’s go-to for lunch
What is Panera.
Acceptable times to scream at a resident.
What is when you are alone on the car ride home.
When is it acceptable to blame tardiness on traffic?
What is Always on Long Island.
People tend to have a love-hate relationship with Yardi and Excel. True or False
What is True
Betty will graciously forgive you when the car rental reservations you made for her gets screwed up resulting in her being stranded at an airport in the middle of the night. True or False
What is True.
Response to a senior resident who calls to put in a work order and the conversation somehow takes a turn to them explaining their whole life story. They go as far back as talking about what it was like when they were a child during the depression.
What is focus on one statement they said—ask a question about it—show empathy. Then respond with timeframe for work order resolution.
When is it acceptable to hide under your desk to avoid interacting with a difficult resident.
What is on Summer Fridays only.
What do you do when you realize after you hit enter 4 times that your computer did not freeze and Yardi was, in fact, processing the information.
What is you panic.
Give Betty this at 3:00 pm if you want to win her over and make her angry at you simultaneously.
What is a sweet-treat. (Accepted answers include but are not limited to brownie, cookie, and donut.)
When a resident says thank you your response should be.
What is You’re welcome (insert name).
Where is it acceptable to exchange pleasant conversations with coworkers.
What is everywhere.
How to respond when IT Support informs you that the password is correct. You aren’t able to log-on because you were entering the number zero as the letter Capital O.
What is that has never happened to me.
This is the best way to inform Betty of a mistake you made.
What is telling her you screwed up straight forward. Preferably at 3:00 pm with a sweet-treat.
When a resident says Good Morning you say this.
What is Good Morning (insert name).
Where is it acceptable to smack gum and blow bubbles.
What is at home. Have a mint at work.
First step you take after you lost internet connection.
What is wait a minute.
Betty compares vacancy loss to.
What is opening a window and throwing money out of it.
During an impromptu property tour of a prospect who happened to show up at your office, they ask if the elevator buttons are disinfected daily. Your response is.
What is we do not give tours to prospects. Give them an application and encourage them to complete and return it.
When is it acceptable to violently slam down your phone to emphasize hanging up on someone.
What is Never. Also accepted: What is The one exception ONLY would be if Avis Car Rental screws up a reservation you made and then initially refuses a refund.
First step you take when you realize your phone lost connection.
What is unplug then plug the cord back into the outlet.