IVIG
Biologics
Movies and Music
Handling Objections
Value Knowledge
100

What are the two newly established IVIG call points for the Bio Team?

Rheumatology and Dermatology 

100

Please list seven of the fourteen biologic therapies for which we currently receive credit?

-Tepezza
-Simponi Aria
-Entyvio
-Tremfya
-Remicade
-Stelara
-Truxima
-Rituxan
-Infliximab
-Yesintek
-Wezlana
-Actemra
-Skyrizi
-Inflectra

100

In the classic film The Sandlot, what is the actual name of the dog commonly referred to as “The Beast”?

-Hercules 
100

This is not a good time to connect—my schedule is very limited right now.

Acceptable Responses (including, but not limited to):

-When would be a good time to connect?
-Give a couple options to come back to visit - give specific days/times.

100

What is our patient satisfaction percentage with Optum Nursing?

-96%

200

When approaching an IVIG account identified as a potential target, what is the first question you should ask the RN, MA, or Referral Coordinator?

Does your office prescribe IVIG?

200

Which five biologic therapies for which we receive credit require both a negative Tuberculosis (TB) screening and a negative Hepatitis B (Hep B) result?
(Please use the generic medication name for one answer, this will encompass all associated biosimilars.)

-Infliximab Products
-Simponi Aria
-Truxima
-Rituxan
-Actemra 

200

For which film did Denzel Washington win the Academy Award for Best Actor in 2001?

-Training Day

200

We have an established relationship with another infusion provider and prefer to continue working with that representative.

Acceptable Responses (including, but not limited to):

-What do they do that you like?
-What could they do differently?
-Has there ever been a time you couldn't use them? What happened?

200

____ out of 10 appeals are overturned?

-8

300

Name two of the four IVIG diagnoses currently targeted by the Bio Team.

-Pemphigus/Pemphigoid
-Dermatomyositis
-Polymyositis
-Inclusion Body Myositis    

300

Which two infliximab products are included on OptumRX formulary?
(Hint: One of these products does not qualify for credit.)

-Inflectra
-Avsola

300

Which artist is widely known as the “King of Pop”?

-Michael Jackson

300

Our practice operates its own infusion center.

Acceptable Responses (including, but not limited to):

-Has there been a time a patient couldn't get to your center?
-What if a patient works outside your normal business hours?
-Are there therapies that are more profitable than others?

300

How many Optum Infusion Pharmacies are there?

-28
400

Name three of the five IVIG medications that offer copay assistance programs that help improve patient affordability and access.

-Octagam
-Alyglo
-Gammaplex
-Panzyga
-Yimmugo

400

Which biologic therapies for which we receive credit are commonly prescribed within a Rheumatology practice?
(Provide five answers. Please use the generic medication name for one answer, this will include all applicable biosimilars.)

-Infliximab Products
-Simponi Aria
-Truxima
-Rituxan
-Actemra

400

Which artist is commonly referred to as the “Princess of Pop”?

-Britney Spears

400

We do not currently see a high volume of patients who need home infusion services.

Acceptable Responses (including, but not limited to):

-What is a lot?
-When was the last patient you had for home infusion?  What did that look like?

400

How many contracts do we have across the nation?

-1300+

500

Which IVIG medication is the preferred formulary option for UnitedHealthcare (UHC)?

Octagam

500

Which biologic therapy uniquely utilizes a gut‑selective mechanism of action rather than a systemic approach to treating a patient’s condition?

-Entyvio

500

Who was the first artist to achieve a No. 1 album on the Billboard charts while serving a prison sentence?

-Tupac Shakur 

500

Our selection of infusion partners is primarily dictated by payer.

Acceptable Responses (including, but not limited to):

-What would your next criteria be?
-What payers are you currently seeing the most of? Are there any giving you a difficult time?
-I'm still learning some of the insurance nuances - walk me through what that looks like.  How do you get to that conclusion?

500

What is the name of the new financial assistance program?

Optum Savings IQ