True/False
It is best practice to have specific tasks assigned to associates to complete if a robbery has occurred. T/F
True.
This is the company color when on a call with Corporate Security. By providing the correct answer to corporate security, this is what you are telling the agent. 2 parts
Life Green. That you are an associate of the bank and it is safe to continue the conversation.
In the event of a robbery, you should gather as much information from your fellow peers before completing the robbery kit. T/F
False. The robbery kit should be filled with YOUR recollection of what happened and not be influenced by others.
After this many minutes, action should be taken if the all clear sign hasn't been posted after the opening associate enters the building + The action that should be taken. 2 parts
10. Drive to Twistee Treat, call 911, call Corporate Security, call ROM.
All associates need to circle the building in the morning prior to entering. T/F
False. Only the dual control associate team is required to circle the building following opening procedures.
A potential consequence of branch associates not answering inbound calls.
Could miss a call from Corporate Security or ROM.
When on the phone with Corporate Security, it is okay to put them on hold while you research their question. T/F
False. Corporate Security should not be placed on hold for any reason other than an emergency.
While opening the branch, an associate could send a distress signal via the alarm console this way.
one number up from the last digit of the code.
As a key holder, it is okay to let yourself in to the building before business hours as long as the All Clear sign is posted. T/F
False. For employee safety do NOT let yourself into the branch during non business hours.
After the event of a robbery an associate would take these steps.
Lock doors, close blinds, block of area robbery was in, call 911, call corporate security if alarm wasn't triggered, complete robbery kit.