Facilities
Management
Management
The facilities management department is a major contributor to:
A)Guest satisfaction
B)Revenue
C)Sales
D)Marketing
A) Guest Satisfaction
Calculate the food cost of a cheeseburger with a standard recipe cost of $2.50 and a labor cost of $0.50.
A)$3.50
B)$0.50
C)$2.50
D)$3.00
D)$3.00
Early resorts were built as:
A)Summer retreats
B)Business retreats
C)Meeting spaces
D)All of the above
A)Summer retreats
What is the term which represents the highest possible rate a guest may be charged for a room?
A)Room rate
B)Highest room rate
C)Rack rate
D)Highest rack rate
C)Rack rate
Marketing involves a variety of efforts by hospitality and tourism businesses to:
A)Encourage guests to choose their business over competitors
B)Attract highly qualified employees
C)Improve employee satisfaction
D)Improve customer service
A)Encourage guests to choose their business over competitors
The facilities management department oversees:
A)Utilities
B)Equipment
C)Building and equipment
D)All of the Above
D) All of the above
Which of the following is a platter service procedure and/or technique use to serve food to guests?
A)Servers take guests’ orders in the dining area
B)The food is prepared by food production staff in the kitchen
C)Menu items are prepared beside guest tables
D)Using hot or cold buffet service tables
B)The food is prepared by food production staff in the kitchen
___________ is business a hotel receives through an outside event planner or tour operator for a business, family, or tour group.
A)Meeting market
B)Family market
C)Tour market
D)Group market
D)Group market
The financial goal of any hotel is to:
A)Make a profit
B)Create guest loyalty
C)Have great customer service
D)Have great customer ratings
A)Make a profit
What is the key to effective marketing?
A)Increase sales
B)Increase customer satisfaction
C)Improve customer loyalty
D)Influence guest decisions
D)Influence guest decisions
The front of the house is the:
A)Functional area in which employees prepare food
B)Functional area in which employees extensively interact with guests
C)Functional area in which employees prepare guest rooms
D)Functional area in which employees conduct meetings and training
B)Functional area in which employees extensively interact with guests
___________ are codes created to clearly define how specific regulations will be locally enforced.
A)Local code
B)Local laws
C)Federal laws
D)Ordinances
D)Ordinances
The modern winter Olympics created a market for what type of resort?
A)Spa resorts
B)All-inclusive resorts
C)Ski resorts
D)Mountain resorts
C)Ski resorts
___________ is the nightly process that checks, corrects, and balances all accounts for registered hotel guests.
A)Nightly audit
B)Folio checks
C)Folio audits
D)Nightly folio audits
A)Nightly audit
All of the following are examples of marketing tools, EXCEPT:
A)Special promotions
B)Brochures
C)Coupons
D)Guest service
D)Guest service
As a chief engineer or engineering manager, you would be responsible for overseeing:
A)Safety and Security
B)Safety and security, controlling costs and legal and regulatory compliance
C)Legal and regulatory compliance and controlling costs
D)Controlling costs and safety
B)Safety and security, controlling costs and legal and regulatory compliance
Dining destinations that feature celebrity chefs, enticing menus, unique locations, and fabulous guest service are known as:
A)Fine dining
B)Fast-food
C)Destination dining
D)None of the above
C)Destination dining
___________ resorts were created to meet the needs of guests looking for a destination vacation that offers a stress-free atmosphere, dining option choices, and plenty of activities at a set price.
A)Spa resorts
B)All-inclusive resorts
C)Ski resorts
D)Mountain resorts
B)All-inclusive resorts
___________ generates income for the hotel through the sale of services or products to guests.
A)Cost center
B)Marketing
C)Accounting
D)Revenue center
D)Revenue center
Public relations and market research are examples of:
A)Sales
B)Marketing
C)Advertising
D)Revenue
B)Marketing
The Director of Engineering (DOE) position will typically require:
A)A letter of recommendation
B)Proper job-related training
C)A high school degree
D)A college degree
D)A college degree
Calculate the price point for a slice of apple pie that costs $0.71 to prepare and a profit percentage of 27 % is required.
A)$2.62
B)$4.62
C)$2.68
D)$3.68
A)$2.62
Which type of resort has used water as large part of the guest experience?
A)Spa resorts
B)All-inclusive resorts
C)Ski resorts
D)Mountain resorts
A)Spa resorts
The main purpose of the night audit is to:
A)Close folio accounts
B)Finalize guest payment
C)Process guest payment
D)Verify the accuracy of folios
D)Verify the accuracy of folios
As a member of a marketing team, you are asked to evaluate whether the cost of generating business will produce enough profit to justify your investment. This is known as the:
A)Investment return
B)Cost of marketing
C)Return on investment
D)Cost of investment
C)Return on investment