Change Management Process
The meaning of the 4 P’s model
What is Project, Purpose, Particulars, and People?
ADKAR stands for
What is Awareness, Desire, Knowledge, Ability, Reinforcement?
The physiological and psychological responses to change that manifest in specific behaviors
What is Resistance?
(Resistance is a natural reaction to change and is consistently cited as a top obstacle to success in research. The goal of resistance management is to mitigate the impact of resistance, not necessarily to try to eliminate it. Not all resistance can be avoided or eliminated, and some resistance is important for informing the team about aspects of the change itself, i.e., constructive resistance.)
The way to drive adoption and usage of iteratively developed solutions
What is integrating Agile and change management?
The Prosci Change Triangle (PCT) Assessment is used for
What is assessing project health?
(Other uses include aligning stakeholders and identifying project risks, tracking progress, and identifying adaptive actions.)
A person’s understanding of the nature of the change, why the change is being made, and the risk of not changing
What is Awareness?
(Awareness includes information about the internal and external drivers that created the need for change, as well as “what’s in it for me?” This first goal is defined as “Awareness of the need for change,” not simply “Awareness that a change is happening.” This is an important distinction.)
The plan that identifies potential sources and forms of resistance.
What is Resistance Management Plan?
(The resistance management plan identifies potential sources and forms of resistance, steps to answer objections before they manifest, who will be involved in managing resistance, and how you will prepare them to effectively address the resistance.)
The ADKAR elements tracked at the initiative level
What is Awareness and Desire?
The three legs in the PCT Model
What is Leadership/Sponsorship, Project Management, and Change Management?
The ADKAR element that corresponds to Go Live for a project
What is Ability?
(Ability is turning Knowledge into action. Ability means tangibly applying and demonstrating intellectual understanding in a real-world environment. Change leaders impact project success by intentionally providing time, resources and coaching to help impacted employees develop new skills and behaviors.)
The Resistance Management Plan targets the ADKAR element of
What is Desire?
(The Resistance Management Plan targets the Desire element of the ADKAR Model by preventing, addressing, and responding to resistance.)
The ADKAR elements tracked at the release/sprint level
What is Knowledge and Ability?
The Prosci methodology comprises of
What is PCT Model, ADKAR Model, and Prosci 3-Phase Process?
The three phases of change management
What is Prepare Approach, Manage Change, and Sustain Outcomes?
(Prepare Approach--To position the change for success by developing a customized and scaled change management strategy with the necessary sponsorship and commitment. Manage Change--To achieve adoption and usage of the change by creating, implementing, and adapting plan(s) that will move individuals and the organization through ADKAR transitions. Sustain Outcomes--To realize the value of the change by ensuring the change is adopted and the organization is committed and prepared to sustain the change.)
The information, training, and education necessary to know how to change
What is Knowledge?
(The Knowledge that each impacted individual needs to implement a change includes behaviors and skills, processes, tools, and systems; roles and responsibilities.)
The three broad types of resistance
What is Active Resistance, Passive Resistance, and Individual Resistance?
(Active Resistance--a person or group whose activities oppose or prevent the change from happening; Passive Resistance--a person or group not engaging in any programs or activities that support the change; Individual Resistance--resistance that comes from a specific person and is not related to a large group.)
The ADKAR element tracked at both the initiative and release/sprint levels
What is Reinforcement?
The #1 top contributor to change success
What is active and visible sponsorship?
(Having a positive leader who actively guides the organization through change and participates visibly throughout the lifecycle of change has endured as the top contributor to success for almost three decades.)
The most challenging ADKAR element to achieve
What is Desire?
(Desire is often the most challenging ADKAR element to achieve. Awareness enables people to understand the impacts and value of the future state, but creating more and more Awareness will not result in Desire. Continuing to focus on the reasons for change rather than translating those reasons into personal and organizational motivating factors can be discouraging and frustrating for employees.)
The top three tactics for managing resistance
What is Listen and understand objectives; Focus on the “what” and let go of the “how”; and Remove barriers?
The way to scope and size the amount of change management that’s needed for a release/sprint
What is conducting an impact assessment?
(An impact assessment focuses on the 10 aspects of change, namely: processes, systems, tools, job roles, critical behaviors, mindsets/attitudes/beliefs, reporting structure, performance reviews, compensation and location.)