Reinstatement
What case are we looking for if a customer's garaging addy is in WI and they want to reinstate?
Required Reinstatement case.
True or False:
The payoff stamped in CASS does not include repossession fees.
True
Which state do we include the state taxes in the repo fees for?
TX
True or false:
In order to speak with an authorized party, we must V2.
False
What is our Lien Holder address?
PO BOX 997512, Sacramento, CA 95899
What is the letter called we send to customers for their payoff post repossession?
Repo Amount Owed letter
WI
What case is needed to update a cell phone number?
Cell Phone Consent
When reviewing insurance, how is Comprehensive sometimes listed?
Once a vehicle is paid-off, who can pick it up from the repo agent?
Anyone
True or False:
All states Thru Bill a customer a close fee.
False
What is the Wrap Time objective?
90 seconds
What extra document is needed if a vehicle is picked up in CA?
Police Receipt
Which state has a week difference between TRD and LSD?
What additional fees, with amounts, do we include if a vehicle is picked up in IL?
IL ticket fee - $20
IL compliance fee - $50
What is the objective for Currency?
98%
What state only allows us to charge $100 of the repo fee during reinstatement?
DC
For OH lease redemption, what documents should we be telling the customer to mail in addition to their check?
Odometer and OH POA
How much is Western Union Quick Collect fee online?
Varies.
How many days do you have to upload your document to POP to be within SLA?
2 days