Repo Rules
Washington, Dc Repo Fee
What is $100?
As best practice, should we let the customer know if their loan has Charged Off recently?
Yes
If there is an invoice for a Key Fee but notated that the fee is pending approval, what should we do?
Call to confirm at Repo Lot
As best practice, should we let the customer know about the Cali repo?
Yes
Items are left in the vehicle after being repossessed, can customers retrieve items that are attached to the vehicle?
No
What is $25?
Charged Off Carvana accounts have a certain amount of states to reinstate
What is 9?
Payment made via Money Gram and/or CheckFree; confirmation is required
What is yes?
Should we provide an RO when the customer calls back for an update?
Yes
When the customer has an active contact for the tires and/or on the vehicle that was repossessed, is the customer allowed to retrieve the tires and rims?
No
In the state of Wisconsin with BC & CV, there is a specific rule for reinstating
What is the full past due balance?
Carvana Unwind accounts have a certain amount of states that can reinstate
What is none?
Customer lets us know they no longer want the vehicle, the notation in vision would be?
Refused Redemption(RR)?
All California & New York accounts are able to reinstate?
No
Items are left in the vehicle after being repossessed, can customers retrieve their personal items?
When do we add the $25 Fuel Surcharge to the repo fee?
Invoiced in RDN
"APPROVED UNWIND DO NOT COLLECT"
What is cannot reinstate?
No invoice for a Key Fee but notated that the fee has been approved, the next step is
What is call the Repo Lot?
Customer processes a certified payment, would you subtract the amount from the past due balance?
No
What is a group of crows called?
What is murder?
What is NOI?
Bridgecrest Unwind accounts have a certain amount of states that can reinstate
What is none?
Do we add the $25 Fuel Surcharge to the repo fee if NOT invoiced in RDN?
No
Yes
What is a group of Jellyfish called?