Reinstatements Jeopardy Part 2

Impounds

100

What email do we advise customers to send their STIP documents to?

[e-mail]

200

True or False: The 4 STIPS we need from the customer are: Front and Back of Driver's License, Proof of Insurance, Current Valid Registration, and 36/39 Month Driving Record

False

300

A customer's vehicle was repo'd due to being in impound, but the customer needs the vehicle to get new registration. How long can we release the vehicle for if they pay their RO?

10 business days.

400

What kind of coverage is required to be shown on the Insurance Declaration Page?

Comprehensive and Collision Coverage

500

True or False: If an impounded vehicle is repossessed, we can release the vehicle for 7 calendar days to get their STIPS completed if they pay their quote.

False.

Emails

100

What email address should you CC on every email you send internally?

[e-mail]

200

What must be included in the subject line of your email when reaching out to the Support Team?

Account Number - Customer Name - Request Type

300

At minimum, what must be included in the subject line of your email when reaching out to Remarketing Transports?

VIN Number - Auction Name

400

True or False: There is a template you must fill out and include in your email when reaching out to the Support Team for a 3rd party release form.

True

500

What team do we email if we are needing to know the transport fee that is NOT listed in AutoIMS for a vehicle that's transporting to auction?

[e-mail]

Titles

100

True or False: Carvana customers who have been repo'd due to title PPW only need to pay the repo related fees when reinstating.

False.

200

The account is in an S01, and the Hot Note states "STS TTL/CUST MUST PROVIDE PROOF OF RESIDENCY". What should be your next step?

Reach out to STS for further instructions/clarification.

300

Where must you go to find a copy of the title packet that was sent to the customer?

Global Search

400

If you release a customer's vehicle for 7 calendar days, what is the next step you need to complete so managers can keep track of the account?

Add account to the titles tracker

500

In what scenario would we release a customer's vehicle for 7 calendar days?

If they need a VIN Inspection/Emissions Test

SOP's

100

If a DT customer states their address changed from AZ to IL, would we update their repo fee with the $15 state specific charge or not?

Yes, we would add the $15.

200

What is the action code for notating a sales hold in Vision?

SH

300

True or False: When a customer charges off mid month and reinstates their loan within the same month, we can RCA the account.

True

400

What 2 things do we need in order to update a customer's name in Vision?

Court Order document (marriage certificate, divorce decree, etc.), and 2nd form of ID showing new first and/or last name (DL, SS Card, Passport, etc.)

500

What is a hold harmless?

A document that Bridgecrest provides to repo agents who either can't gain access to the vehicle and/or make keys for the vehicle before it transports to auction.

Miscellaneous

100

In Home Alone, where are the McCallisters going on vacation when they leave Kevin behind?

Paris

200

Finish the song lyrics: "O Holy night... "

"The stars are shining brightly."

300

Which country did eggnog come from?

England

400

Which country started the tradition of putting up a Christmas tree?

Germany

500

What's the name of the main villain in The Nightmare Before Christmas?

Oogie Boogie