Show:
Processes
Release 10 Panels
My Account
Promo
Sales Now
100
To understand the current status of the customers account with USCC.
What is an Account Review
100
Balance, past due balance, customer tenure, and credit class.
What is the Customer Panel?
100
Abreviated EBPP, it's the new name of the platform for My Account.
What is Electronic Bill Payment and Pressentment?
100
Requirements • New Router with Voice or Home Phone • Shared connect consumer and business • Excludes Home Phone only plan • Expires after 12 months
What is the Home solutions 50% off connection charge promotion?
100
The first tab in Sales Now.
What is the Home tab?
200
The transfer of all legal responsibility of an account from one person to another.
What is a Change of Ownership?
200
Customer contacts, user roles, and PIN for authentication.
What is the Contacts Panel?
200
The bill cycle eliminated with TOPS Release 10.
What is Bill Cycle 2?
200
Requirements & Details • New line activation • New smartphone purchase • Retail installment • Device Protection plus • Both the $11.99 and $8.99 tiers of DP+ qualify for this offer • This plan does not qualify for PED as the minimum requirement for Individual line plans is $69 • Customers cannot do a Change Of Ownership (COO) and add this plans • COE devices do not qualify for this offer
What is the 7GB for $49 promotion?
200
The second tab in Sales Now.
What is the Contacts tab?
300
A corporate store that does same day advance exchanges so customers can walk out with the device.
What is an AE Hub?
300
Active MDNs and device information, RIC details and upgrade eligibility.
What is the Equipment Panel?
300
The date customers started receiving email notifications about the change to their My Account.
What is September 26, 2016.
300
Requirements • New tablet purchase o Includes all iPad models (including the iPad Pro), Samsung Galaxy Tab S and S2  Also includes CPO iPad models  Excludes value tablets: LG Gpad X II, LG G Pad 7.0 LTE, LG G Pad 8.0 LTE (1st and 2nd generation), Samsung Tab E, Samsung Galaxy Tab 4, Samsung i800 Galaxy Tab 8, HTC Flyer Handset U 8 • 12GB or higher plan • Shared connect, consumer and business • 1 per account • Expires after 12 months
What is the Premium tablet bonus data promotion?
300
The third tab in Sales Now.
What is the Current Customer's tab?
400
These must match at the line level when doing a COO with RIC's.
What is the IMEI?
400
Current data usage & allowances for the account and subscriber level, past six months data usage, data caps, and goodwill data.
What is the Data Usage Panel?
400
The My Account features not being converted based on low usage.
What is Phonebook, Nickname of Pay Means, & Expired Pay Means.
400
Customers purchasing a qualifying device can receive 15% off when they purchase either the Mobile Register Solution or Hands-Free Workforce Solution. • Discount code is in TOPS and will be applied at point of sale. o Discount code: ACCESSORY 15% DISCOUNT
What is the SMB Solutions Promotion?
400
The tab where my uncovered leads are added for follow-up.
What is the Opportunities tab?
500
The plan most accounts must be on to perform a COO?
What is Temporary Migration?
500
The name of the official name of the dashboard RWC's will use so they won't have to continually refer back to CIM.
What is Dashboard for RIM?
500
The official name of the four waves starting October 25, 2016 through November 15, 2016.
What is the Conversion Timeframe?
500
We will pay off a customer’s Early Termination Fee or Retail Installment contract with no limit when switching to U.S. Cellular®.
What is the Unlimited Contract Buyout promotion?
500
The last tab in Sales Now where scheduled events can be viewed.
What is the Calendar tab?