Focus Fire & Agent Module
This tab in Focus Fire stores recordings of your calls within this particular lead.
What is the calls tab?
This is what you want to focus on when approaching a new inquiry lead.
What is the property?
This is the order of operations to working a lead.
What is check banner, dial phone, scroll down and read notes, start conversation?
These are the 3 things you generally want to do when restoring or transferring.
What is overcome the release reason, reset client expectations, be transparent?
These are the Released Leads teams favorite food.
What are TACOS?
You would click this button to bring up the agent module.
What is the View button?
This is what you want to focus on when approaching a released lead.
What is the release reason?
When dialing clients, you are required to let the phone ring for this long before hanging up.
What is 20 seconds?
You would overcome the release reason of "I don't work with the type of properties the client desires" by doing this.
What is ensuring that you know what type of property they need and communicate they you're going to find an agent who can help?
This is the minimum daily dials expected.
What is 15 client dials an hour?
You can see these in the Holding tab of the agent module.
What are clients that have been placed on long term hold?
You're looking for this common ice cream topping to convince the previous agent to continue working with the client.
What is the cherry on top?
You are allowed to do this if the client is not cooperating with the process
What is "lose the lead"?
You would do this if the "My realease reason is not listed" was selected.
What is check the notes and if there is a reason, treat it as whichever banner would apply?
You will receive a written warning for attendance after this many occurrences.
What is 4 occurrences?
You can find a list of an agent's released clients in this tab in the agent module.
What is the Released tab?
When approaching a released lead, this is the primary goal of the conversation.
What is to overcome the release reason & reset expectations?
This is the maximum number of times in a day you should call an unresponsive client.
What is two times?
You would do this if an agent transferred a client to another agent in our network.
What is send that information to manager to assign that client to that agent?
Attendance occurrences expire this many days from the date of the incident.
What is 60 days?
The agent module is only accessible when you are not in this.
What is the agent's referral manager?
When deciding whether to restore to previous agent, this tool will show you if the client is looking in the same area.
What is the agent indicator?
This is the maximum number of texts you should send per day, unless the client engages.
What is "one"?
You would do this if an agent transferred a client to another agent outside of our network.
What is restore and send to manager with the notes?
This is the team vegetable.
What is the turnip?