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Basics / Alarm Log
Zones / Alarm Queue
Action Plans / Dispatch
Comm formats
SBN Extras
100
This field shows what language the customer speaks
What is the small window to the right of the fax number or the skills field in the Basics tab?
100
This field in the zones, tells us what Comm format the panel is using?
What is the Code field?
100
This is the keyboard shortcut to the Action plans tab.
What is Alt - T?
100
An example of this type of signal is 1234 A 31
What is 4X2?
100
This tab allows us to enter temporary information on the account for the monitoring station operators.
What is Temp Text tab?
200
This tells us how often the system must transmit a pre-programmed test signal.
What is the Test Frequency?
200
This color in the alarm log shows an alarm with actions taken and timer placed?
What is dark green?
200
This is where the action plans transpose to during an alarm condition.
What is the Dispatch tab?
200
An example of this type of signal is (#01234)(NriBA01)
What is SIA
200
This is what we do in order to disregard signals for a pre-determined period of time.
What is Insert Test?
300
This field will display yes for all new installations where the police should not be dispatched for the first week of monitored service.
What is the FP or Familiarization Period field?
300
This field in the zones drives the priority and text fields.
What is the zone type?
300
This is not generated on each and every signal, but is generated for each group of alarm signals without operator resolution.
What is an incident number?
300
This is the code for a Perimeter Burglary in CTID
What is 131?
300
These are the two most common ways to find a customer in the data base.
What is Phone number and CID?
400
This color in the alarm log denotes an Agency dispatch
What is purple?
400
This option allows us to see only the alarms attached to our terminal.
What is Merged mode?
400
This must be entered after each call made to a contact.
What is a call resolution?
400
In zoning when we create CTID zones we always use this in the code field?
What is wildcard (%)?
400
The universal Password for the site can be found here.
What is the Codewords field?
500
This button in the alarm log allows us to view all partitions at once
What is the Shared button?
500
Your refresh rate should be set to this.
What is 300?
500
This must be entered upon clearing any alarm or signal.
What is an Alarm resolution?
500
This is the panel ID in this sequence: 18D945E13001001
What is D945?
500
This is the shortcut to take charge of an alarm?
What is CTL - Alt - G (from Dispatch) or F3 (from Alarm log)