Deregulation, TDSP & REPs
When was Texas deregulated?
2002
What is a Letter of Credit?
If a customer has 12 months of continuous service with previous provider & good payment history.
What does PUC or the PUCT stand for?
The Public Utility Commission of Texas
What causes an automatic POS ID Hold?
If customer uses any form of identification OTHER than a SSN.
What documents does the Welcome Kit received via email consist of?
Terms of Service, Your Rights as a customer (YRAAC), Electricity Facts Label (EFL) & Notice of Cancellation
Who holds the contract with the customer?
Retail Electric Provider (REP)
How does a Victim of Family Violence waiver work?
Customer must have their case worker provide the required document to Reliant for deposit to be waived.
What does ERCOT stand for?
The Electric Reliability Council of Texas
How does an agent process a POS ID Hold?
Call the sale into the call center and submit a picture of an acceptable form of identification through the secure photo app on the tablet.
What are the different Transaction Types?
Standard Switch, Desired Switch (Future Dated) & Move In (MVI)
As the customer chooses their REP, will their TDSP change?
No
How does the Proof of Low Income waiver work?
Customer will provide proof of assistance and their deposit will be split into 2. Half is due at time of enrollment and half is due after 30-45 days within their first invoice.
What does ERCOT manage?
ERCOT manages the power grid in the competitive market.
If you process the sales solely on the tablet will you receive both a confirmation number AND an account number?
No, you will only receive a confirmation number.
When does the customer's Right To Rescind expire?
After 3 Federal Business Days
Who maintains the poles and wires?
Transmission & Distribution (TDSP)
What is the waiver option for an older customer & how is it submitted?
65 + Waiver; Agent takes a picture of a valid for of ID and submits it through the Secure Photo App on the tablet.
Which regulatory agency sends a post card notifying customers when they switch to a new electric provider?
ERCOT
Where does an agent submit their sales upon completion?
The Sales Tracking Tool
What does Reliant provide that allows the customer to compare their usage from this week to last week?
Weekly Summary Emails
What are the 3 separate companies the Utility was broken into?
Generation, Transmission & Distribution (TDSP) & Retail Electric Provider (REP)
What is the Reliant fax number the documents can be faxed to?
713-488-4422
Which regulatory agency accesses penalties for REPS that do not comply with the rules, including fines and license revocations?
The PUC or PUCT
What are the acceptable forms of Identification to satisfy a POS ID Hold?
Valid Drivers License, Valid ID Card, SS Card, Passport, Military ID, Government Employee ID, Dept. of Corrections ID, Alien Registration Card & Consulate ID/Matricula Consular
What are the discounts Reliant customers will receive if they bundle Security with Commodity?
$15 - $10 off Security & $5 off Commodity.