Name the States
The three states that require a letter signed for SF to Pursue SUB
What is Maine, Missouri, Mississippi
The least expensive repair option SF offers
What is Select Service
The Jurisdictional Laws we should check for a dog who ran into the street.
What are Leash Laws
The department where the claim will go when reported by a Lienholder
What is Property
The letter sent when an insured or claimant who does not want to follow the Total Loss process while the vehicle is incurring storage fees
What is the Refusal to Move Letter
These 2 states require you to explain CDW, PAI, and SLP
What is Virginia and Maryland
The least expensive way for State Farm to pay a customer
What is Digital Pay
The screen order in which we fill out the Subrogation screens
What is 3-2-1-4
The Department a claim will route to if an attorney is filing for UNDER-insured Motorist
What is Injury
The end date for storage allowed that State Farm Will cover
What is the Last Day Storage?
The 2 states will route all claims to Property
What is Rhode Island and Montana
The repair option that has the highest customer satisfaction.
What is Select Service
Team that handles OIC Sub Demands
Who is DSA
The department a claim will route to for a parked vehicle being hit
What is Express
The least expensive way to send a Last Day Storage letter to customer or claimant?
What is by Email
The state where the insurance can follow the driver instead of the Vehicle
What is Ohio
The result that happens when we order a Police Report after already ordering a Police Report
What is increased cost
This form is sent once Subrogation is opened once LIAB is identified
What is the Pre-SUB letter.
The Department and Level a claim will go for Fuel Contamination
What is Property Level 2
A way to notify the insured or claimant if you can't reach them by phone to still notify them to Mitigate Storage
What is the ODM Storage Mitigation Message
The 3 states that require all repair options to be explained
What is Maine, Montana, and North Carolina
The repair option that creates the least amount of follow-up calls
What is Select Service
The best time to Collect OIC info
What is at FNOL
The Department and Level a claim should route for an Insured's Injury when it happened in a state other than the policy state
What is PIP/MPC Level 2/3
This step requires the customer and tow yard to be involved.
What is a 3 Way call?