“Show Me the Money!”
This term describes when customers can book and manage storage online
What is contactless rental or self-service technology?
This small critter is NOT a paying tenant, but somehow always manages to sneak into units if pest control is skipped
What is a mouse?
This decade saw the major boom of self storage facilities across the U.S.
What is the 1970's
This is the amount of money lost due to unrented units during the budget period
What is vacancy loss?
If a tenant says, “I left the key at home,” you’ll probably spend your afternoon doing this.
What is cutting a lock?
This country is considered the birthplace of the modern self storage industry
What is the United States?
This refers to unrented units set aside for office use, maintenance, or company needs—not available to rent.
What is special unit vacancy?
This is the number of times someone has told you “I’ll be back tomorrow to pay” and actually meant it.
What is zero?
This global event in the 2000s drove even more demand for self storage due to downsizing and foreclosures.
What is the Great Recession?
These are discounts or promotions given to tenants that reduce the amount of rental income collected
What are rental concessions?
According to the laws of self storage, this is the precise moment a tenant will show up with a U-Haul
What is 5 minutes before closing?
In 2020, this unexpected global event caused a major surge in storage demand due to home rearrangements and business closures.
What is the COVID-19 pandemic
This line item includes costs such as health insurance, paid time off, and 401(k) contributions for staff.
What are employee benefits?
This is the sacred phrase every storage manager hears right before a tenant blocks the driveway with a 26-foot truck.
What is “I’ll only be a minute
The first modern self storage facility in the U.S. opened in this year
What is 1958?