In the “I Made a Guest’s Day Program”, pins attached to World Class Employee Cards will be handed out by these people.
Who is our Guests.
100
100 - Doing this makes guests more comfortable and gives them a sense that they are being treated as an individual.
What is Using their Name
100
This season, Guest Services has gone through many changes and will now consist of 20 volunteers known as these.
Who are Mountain Hosts
100
A 6 year old child that would like to take a group lesson can purchase that lesson at this location.
What is The Children's Learning Center (CLC)
100
For the Rental Shop’s incentive program High Performance sales earn points for ski techs, but will only be counted if this mark is on the right upper corner of the form.
What is a Red X
200
If a guest needs to know the registration times for race this weekend, you will be able to find an updated copy of this information here.
What is Work Stations
200
When greeting a customer, it is important to make this physical gesture to covey warmth and friendliness.
What is smile.
200
Night Skiing is open from Mid-December through February from 4pm to 9pm on these days.
What is Friday, Saturday, and Holiday Periods
200
If a customer does not want to come inside the lodge to eat breakfast, they can stop at this eatery at the base of D Lift
What is the Waffle Hut
200
If a guest is having difficulties fitting into a snowboard boot, you should offer them this kind of boot before going up a size.
What are Lace-Up Boots
300
More so than in past seasons, you will be expected to maintain a professional appearance by complying with new uniform guidelines and never forgetting this item that makes it easier for guests to identify you.
What is your Name Tag
300
Being exceptional in this area should be at the route of everything we do at Windham Mountain this season.
What is Providign Exceptional Customer Service
300
What are the three holiday periods during the ski season?
What are Christmas Week, MLK Weekend, President’s Week
300
If an adult guest would like to purchase private lessons with their favorite instructor, they will be able to make those arrangements at this location
What is the Snow Sports Desk
300
Children who are part of the Mountain Masters program need to stop at this location to pick up their pre-printed form.
What is the Snow Sports Desk
400
This season, you and your supervisor will complete this worksheet in order to track your progress as an employee and determine your end-of-season bonus.
What is a Training Checklist
400
When a guest asks you a question, your interaction with them should not be over until you have asked this question.
What is "Did that answer your question"
400
On Fridays, Saturdays and Holiday Periods, guests who arrive around 1:45 can purchase this lift ticket and hit the slopes right away.
What is a Sunset Ticket
400
If a customer would like to test out the newest skis and boards before purchasing them, they can visit this location and have the money they spend credited toward their purchase.
What is the Demo Center
400
If a guest only rented for one day but kept their equipment for two, when they return their equipment they will be brought to cashier to pay the difference with this card.
What is a Discrepancy Card
500
These are your three tasks as a Windham Mountain employee.
What is To make our guests happy; To keep our resort neat and clean; To do the job you were hired to do.
500
Though seeking out and greeting our guests is important, doing this draws them into conversation and takes the customer service we are providing to the next level.
What is Engage
500
A guest who purchases a beginner package can take their group lesson at any of these three times.
What is 10:00, 12:15 and 2:15
500
– If a guest needs to have their snowboard tuned before hitting the hill, they can go to this department for that service.
What is Mountain Sports
500
When a guest claims that they have already paid for their rentals, you should ask for this item that shows what the guest has purchased at the reduced rate.