QUOTE REQUESTS
Who do you reach out to for a freight quote?
Customer Service
What is the lead time for a frost top?
4-6 weeks from receipt of PO and signed shop drawing
What are the 4 requirements for a table to enter production?
Formal PO
Color selections - stone and cabinetry
Deposit
Signed Drawings
Which chafer line does not ship with an insert?
- Sauteuse (Seasons)
What is the most popular edge style and why?
- Wood edge
- Most durable edge style for mobile tables
- Shops can cut the stone in house because it does not need to be polished
What determines the discount for a quote request?
The Dealer. We need the first and last name of the dealer.
What is the lead time for ICS and ICB stations?
6-8 weeks from receipt of the PO, and laminate color confirmation
What two details are needed for the coordinators to order Smartstone?
Color and finish
Name all 3 chafer lines that have a glass viewing lid
- Radiance
- Reflections
- Vision Seasons
What is the minimum distance required between any cutouts in Smartstone?
- 4"
What table styles do not work with frost tops?
QS7230
NESTING TABLE
HERITAGE TABLE
CURVED LEG
NAPER
(OTHERS CAN BE ENCLOSED)
What is the standard lead time for permanent Versa-Gard sneezeguards?
4-6 weeks from receipt of PO and signed drawings
Which of the following items require a deposit?
A. Frost Top
B. ICB234-18
C. Smartstone Slab
D. VG3-P-SP-60
C. Smartstone Slab
What two Spring USA chafer lines can use standard full size pans?
Full size Reflection
Full size Rondo
What is the most cost effective built-in equipment option to keep food cold?
- Ice Pan
What are 2 things missing from the request below?
Please provide a quote on the continental table with 4 hidden ranges, a plate shelf, and casters for Ed Don. We need this ASAP!
Cabinet Material (stain or laminate)
Dimensions
Project Name
Power - 120v or 220v
Countertop Edge Style
Ed Don Rep Name
What is the lead time when a Smartstone color is out of stock?
12-16 weeks (50% Made in Italy!)
The following description is on your customers PO. Do we have everything we need to enter production?
(4) QSC6827 in Low Line laminate
No. The standard QSC6827 comes in a wood stain so this needs to be requoted and cannot come from stock.
Which chafer has a self-closing axle option?
Sauteuse (seasons)
*** have to specify self closing axle on PO
what does E0 mean on Spring USA induction ranges?
1) no vessel being detected
2) if there is a vessel, it could be not induction compatible
3) if there is induction ready vessel but still have E0, then it's a fan related issue due to prior overheat
What information can the coordinators use to find old custom orders and quotes?
Property Address, Project Name, PO Number
What can effect the lead time for a custom table? What variables are there?
It depends on the following:
- when deposit, signed drawings, and colors are received
- equipment availability/ lead times
- drop dead/ need by date
- labor schedule availability
What does "Ship by the customer" mean?
The customer schedules shipping via their own carrier and Spring USA does not handle logistics.
Which hotel brand has a customized red powder coated chafer?
*** Double Jeopardy (Double or Nothing) if you can name the model number!
Hampton Inn
2171-6BR
How many total amps can each of the below manage?
- powerstrip
- power management
- 20 amps
-50 amps