Cergy
How long do you tell the clients it takes to do a repair if we have to send it to Cergy?
8 to 10 weeks
What is the price to change a slider?
250kr
Which informations do you need to have on a clients profile to do a repair?
First and last name of the person in store and paying for the repair, their email address, phone number and address
Name three categories of products which are not repaired at Cergy
Fine jewelry, watches, shoes, ready to wear
When do we reject repairs on shoes?
Too bad condition
Where do we repair fine jewelry?
At a local partner
What does it cost to change all leather parts on the old Noé?
5400kr
What is the SKU for the old Noé?
M42224
How long is our warranty on our leather goods?
Where is Cergy located?
North West of Paris
Do we repair male button in store?
No, only female button
Where are our watches repaired?
Either La Fabrique du Temps or Champs Élysées store
What does revarnish cost to do on an essential V bracelet?
550kr (quotation)
Where is the leather patch with the chrono date located on a Neverfull MM?
Under the inner pocket, right under the leather binding (no more can’t find chrono date!)
What is the name of our quality inspector?
Anthony