Alphabet Soup
DIBs
What is the acronym for Diversity, Inclusion, and Belonging?
LinkedIn's Birthday
When is May 5th, 2003?
This weekly newsletter comes from the team responsible for educating us on Recruiter. It can be found on go/LTSGlobal
What is the PES Newsletter?
Cases related to company pages need to be transferred to this CRM
What is Salesforce?
In order to gain access to a member's LinkedIn profile, we first need to ask them for this.
What is LIAM permission?
TES
What is Technical Escalation Specialist?
Current CEO of LinkedIn
Who is Ryan Roslansky?
This resource, created by Catie Johnson in 2020, houses all the information that previously lived inside the heads of reps.
What is the Team Knowledge sharepoint?
A suspected privacy incident happens when the information of a member, customer, or employee is exposed to anyone – even within LinkedIn – that does not have permission to see it. In the event of even a POSSIBLE privacy incident, we should escalate to the privacy team via this email address.
What is privacyreport@linkedin.com?
This email address can be used in Account Center when an admin is locked out. Adding this is similar to logging in as guest admin.
What is capadmin@linkedin.com?
PEaR
What is Product Education and Readiness?
The Senior Director of MCS
Who is Hobson Powell?
An online resource that is a one stop shop for all things LTS - Operations, Product resources and much more.
What is LTS Global? (go/LTSGlobal)
This is a CRM used by the Consumer, Marketing, Legal, and MSR teams, among others.
What is Oracle Service Cloud?
RPS Seats can access profiles beyond their 3rd degree connections using this feature.
What is a profile unlock?
OKR
What is Objective Key Results?
This product launched on March 11th, 2008
What is Recruiter?
Acquired by LinkedIn in 2015, this is an online educational platform with more than 5,000 courses in areas of business, technology, and creative skills.
What is LinkedIn Learning?
This resource tells you the format to use when escalating to TES. It should be adhered to on every single escalation!
What is Go/LTSescalationtemplate?
This team handles cases of (truly!) fraudulent jobs or inquiries into why a reviewed job was taken down.
Who is the Jobs Abuse Team?
We can reach them at ask_jat@linkedin.com. This team is NOT customer facing so this email should be used for reporting or inquiry by our reps and not shared with members.
MSR
What is the acronym for Member Safety and Recovery?
Founders of LinkedIn
Who are Reid Hoffman and Alan Blue?
This spreadsheet describes all of the products/features of different LinkedIn Recruiter contract types
What is the Product Matrix?
In order to ensure our escalation Service Task gets to TES, we must use this "Task Type" and "Reason".
What is Technical Escalation (Task Type) and Product Technical Issue (Reason)?
This project aims to empower customers to own more dashboard management tasks through Account Center. Because of this project, we should aim to educate and/or troubleshoot with customers, rather than performing the task for them.
What is Project Independence?