HUB
The front desk of the Outdoor Adventures Center is often referred to this
What is the HUB?
Online, over-the-phone, and in-person
What are the ways to make a rental reservation?
Alphabetized in box at the desk until customer comes to pick it up, then added to completed bike tix folder
What is the bike ticket process?
These need to be entered through the POS screen, rather than the check in screen, in RGP
What are try-it climbs and day passes?
When no N Card is available: type in lastname,firstname and confirm birthdate (even if only one person in the system)
What is how to properly look up a household?
Should be read at the beginning of every CM shift
What is the HUB Operations list?
Day 1 & 2 = full price, Day 3+ = half price
Example: Day 1 & 2 Watercraft = $12 each, Day 3+ = $6 each
What is the new pricing structure?
$75 or $125
What are the prices of semester or all year bike rentals?
11:50, 1:50, 3:50, 5:50, 7:50
What are the starting times for cleaning breaks?
Reservations automatically set from 10:00am to 11:45pm
What is making a reservation on the SuperGrid screen?
Should be managed by the CM throughout the day
What is the Daily Tasks list?
Includes ALL parts needed for a rental to go out sitting in one location together
What is a fully prepped rental ready to go out?
November 20, December 11, April 30
What are the dates of semester or all year bike rental returns?
(will need to ask if they are staying for the December session for November/December deadline)
How someone can rent climbing shoes and chalk bags (hopefully)
What is the climbing rental semester pass (shoes and chalk)?
Section Inquiry > Type in Indoor Climbing > Select Timeframe > Roster > Select Date
What is looking up a climbing wall reservation roster?
Has been added to help you remember what should be happening during a CM shift.
What is the Center Manager shift reminders list?
The system now being used to track rental reservations and communicate between ER Staff and HUB staff
What is the FMP Rental Database?
Due date, possible estimate, initials, bike description, tag attached to handle bars, ticket put in appropriate day slot
What is how to correctly take in a bike when no mechanic is present?
The way for patrons to check if there is availability in the gym
What is the online Current Climbing Occupancy meter?
Includes (at minimum) full name, phone number, email, who it's for, what it's for, patron signature and date, and top half of the OFFICE ONLY section
What is completing a cancellation form?