Report Basics
What is the main purpose of a report?
To document events accurately.
Which one involves harm—an accident or an incident?
An accident.
Which “essential” tells us the people involved?
Who
What should leaders always prioritize first during an incident?
Safety.
A guest slipping or falling is considered what?
An incident.
Incident reports help protect three groups: the guest, the employee, and the ________.
The company.
What do we call an unusual event that may or may not cause harm?
An Incident
Which “essential” explains the exact time of the event?
When
Incident reports should be completed within how many minutes?
30 minutes.
A guest upset about a delayed meal is an example of what type of event?
A behavioral incident.
What do incident reports help identify to prevent future issues?
Safety hazards or patterns.
A guest slipping and spraining their ankle is an example of what?
An accident
Which “essential” explains the specific location?
Where
Who should leaders notify after an incident?
Relevant internal teams (e.g., Security, Duty Manager).
A plate nearly falling but no one getting hurt is called a ________.
Near miss.
Incident reports help support what type of claims?
Insurance claims.
A near slip with no injury should still be documented. True or false?
True.
Reports should include facts, not opinions. True or false?
True
Should leaders assign blame in reports?
No
A guest saying food “tasted off” falls under what type of concern?
Food‑related concern.
What does proper reporting build among staff and guests?
Trust and accountability.
Every accident is also an incident. True or false?
True
What do we call the six key components needed for a complete report?
Who, What, When, Where, Why, and How.
Leaders must ensure what kind of actions are taken to prevent incidents from recurring?
Corrective actions.
Any situation requiring first aid or external assistance should be ________.
Reported.