1
2
3
4
5
100

Customer says, "I received a damaged product."

The customer said that he/she had received a damaged product.

100

Customer says, "Your service was excellent!"

The customer said that the service had been excellent.

100

Customer says, "My device is not working properly."

The customer said that the device was not working properly.

100

Customer says, "There is an error in my billing statement."

The customer said that there was an error in his/her billing statement.

100

 Customer says, "I was providing feedback on my recent experience."

The customer said that he/she had been providing feedback on his/her recent experience.

200

Customer says, "I must know the status of my order."

The customer said that he/she had to know the status of his/her order.

200

Customer says, "I'd like to request a refund for this item."

The customer said that he/she would like to request a refund for this item.

200

Customer says, "I can’t confirm my appointment for tomorrow."

The customer said that he/she couldn’t confirm his/her appointment for the following day.

200

Customer says, "Will you help me with setting up my account?"

The customer asked if I would help him/her with setting up the account.

200

Customer says, "The service was extremely slow."

The customer said that the service had been extremely slow.

300

 Customer asks, "Can you tell me about the features of this product?"

The customer asked if I could tell him/her about the features of this product. 

300

Customer says, "I lost my wallet in your store."

The customer reported that he/she had lost his/her wallet in the store.

300

 Customer says, "I may return this item for a refund."

The customer said that she/he might return the item for a refund.

300

Customer says, "I called earlier to make a reservation for tonight."

The customer confirmed that they had called earlier to make a reservation for tonight.

300

 Customer says, "I need to update my address in your records."

The customer said that he/she needed to update his/her address in our records.

400

 Customer says, "The equipment I have purchased is not working properly."

The customer said that the equipment they had purchased was not working properly.

400

Customer says, "Could you provide me with a discount for your services?"

The customer asked if I could provide him/her a discount for our services.

400

 Customer says, "I was asking about travel arrangements for my upcoming trip."

The customer said that he/she had been asking  about travel arrangements for his/her upcoming trip.

400

 Customer says, "I'm having difficulty navigating your website."

The customer reported that he/she was having difficulty navigating our website.

400

Customer says, "Do you have this product in a different color?"

The customer asked if we had that product in a different color.

500

Customer says, "How long will it take to receive my order?"

The customer asked how long it would take to receive their order.

500

Customer says, "Why is my bill higher than expected?"

The customer asked why their bill was higher than expected.

500

Customer said, "Did you receive my payment?"

The customer asked if we had received their payment.

500

Customer said, "Was my order shipped yesterday?"

The customer asked if their order had been shipped the day before.

500

Customer said, "Why did the delivery take so long?"

The customer asked why the delivery had taken so long.