Cash Control
Loans
Live Checks
Policy
Random
100
What are the ways customers can pay?
Call in, Online, App, Automated phone system, mail payments
100
How many tiers do we have
5
100
What color tab is used for live check folders?
Yellow
100
What do people need to bring in for loan closing for a regular loan with no red flags?
ID & Income
100
Who painted the Mona Lisa?
Leonardo da Vinci
200
How many times a day are you supposed to count your money bag?
3
200
How are the loan filed in the cabinets?
By account number
200
True or False: When you cash a live check it pulls the customers credit.
False.
200
What type of documents can someone bring in to verify income?
Paystub, Reward letter, Bank statement(s)
200
When is Cody's birthday?
July 23rd
300
True or False: We store customer info?
True, but only for flexis and PD ach payments.
300
How many loans can a person have with us at a time?
1
300
Who sends out live checks?
The credit agencies
300
What are the legal times we can call people
8am to 9pm in their time zone
300
What are our core values?
Our team, Our customers, Our performance
400
Where do you sign on the type tender if you are processing the deposit?
Total cash, Total check, and Total for each person and the grand totals.
400
What type of loans do we offer
Personal Property and Auto
400
Example of Alert put in ABS for live checks
Unverified LC $BB/0CF
400
When can you leave specific info for a customer on a voicemail?
NEVER
400
List the twelve Zodiacs
Ares, Taurus, Gemini, Cancer, Leo, Virgo, Libra, Scorpio, Sagittarius, Capricorn, Aquarius, Pisces
500
How many surprise cash counts do I do each month?
3
500
How many people sign during the loan closing process?
3 or 4 (customer (2 if joint), Closer, and witness)
500
What do we verify on newly cashed live checks?
Name, DOB, Address, SSN, Employment, Reference
500
How many days past due until we call references?
30
500
ARE YOU SURE ABOUT THIS?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?
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