Cash Control
How much is an NSF fee?
$30
What are the different types of loans we close?
Auto, Personal Property, and unsecured live checks.
Who can verify the information for a Live check?
Only the customer who received the check
Name all the optional insurances we offer our customers
Life, Disability, Unemployment, and Car Club
How long have I been working for RF?
4 years
How do you handle Post Dated Checks? (3 steps)
Stamp for deposit only, notate account, and put in flexi drawer
Can we close a loan in Spanish if we are fluent?
No, policy does not allow this.
What flag do you put on the account when you verify a LC with a customer?
TRICK QUESTION- you dont add a flag when it is verified
Can a customer cancel insurances and how is this done?
Yes, they must sign cancelation document and send a support request.
How many cats do I have?
3
How many times are you supposed to count your drawer in a day?
3- Morning, Deposit, and End of Day
Who do we offer the TCPA marketing consent to?
Every person during the loan closing
Name 4 of the things you verify on a cashed live check
Name, DOB, Social, Address, POE,
True or False: Anyone can be a beneficiary for the life insurance
FALSE: they must be 18
When am I getting married?
4/20/2024
How much cash can a branch have before doing a special deposit?
$5000
Can someone with power of attorney for someone else sign the loan documents on their behalf?
No.
What policy guarantees customers money if they have a cashed live check?
Streamline policy
Is our property insurance required for a loan?
No, we can get listed as a lien holder on their home policy.
What is my favorite Disney movie?
Alladdin
Can we accept payroll and government checks as a payment?
yes: needs manager approval, from a well known customer, and must be from a large company
Can someone rescind a loan once closed? if so what are the steps.
Yes. it must be within 3 days and the customer must have either the check we have them or certified funds for the exact amount of the check.
What do you do if a live check customer says they did not cash the check?
Notify the manager, Notify the RVP, and follow live check fraud policy
Name the steps for posting an insurance payment
Print page from Lots on intranet, post payment (change form of pymt to insurance pymt), memo account, and fill out insurance log
When is my Birthday?
7/23/1997