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Document Collection
Underwriting
Program Specialist/Quality Control
Negotiations
100
Negotiations is having difficulty locating the account: the holder of the account may have changed or account number may have changed
What is Creditor Statements
100
This is document is necessary for us to draft the client's account to build savings and negotiate with the creditors enrolled.
What is ATD
100
Review short notes: Negotiations discovered that the account may have been settled already, have a 0 balance and we cannot negotiate any further. (Immediate transfer to QC)
What is Account Removal
100
Advise client that negotiations need a statement from the account in question. Negotiations is having difficulty locating the account: the holder of the account may have changed or account number may have changed
What is Creditor Statements
200
This is necessary for us to draft the clients account to build savings and negotiate with the creditors enrolled.
What is ATD
200
Client has most likely been in another debt settlement program and must close the other accounts - Auto transfer to UW and they will review in further detail
What is Multiple GCS Accounts
200
In order to settle, QC needs to conference in the creditor with client - QC will review in further detail
What is Creditor Disclosure
200
Negotiations cannot pass verification to work the file until they can provide the Tax ID #
What is Business Tax ID needed?
300
Advise the client that in order for us to negotiate the account we need a notarized letter confirming they are not deceased.
What is "Proof client is not Deceased"
300
This nine digit document is necessary for us to keep the clients GCS account open. Advise the client the document is needed for identification purposes.
What is SS Card Copy?
300
The client's program needs to be extended in order to have a chance at success
What is Deposits - Additional Program?
300
This is similar to a POA but only for Medical accounts.
What is HIPAA Disclosure?
400
This document is necessary for us to confirm residency and keep the clients GCS account open. Document needs client's name, address and recent date
What is Proof of Address
400
A creditor has alerted us to an unsecured debt that the client did not enroll in the program - UW will discuss in further detail. (Complete normal call flow then transfer to UW)
What is Add Debt-Scrub List
400
Updated contact information is necessary for the client's success in the program
What is Phone # Additional/New ?
400
A non-Gitmeid client is being represented by the Law Offices of Robert Gitmeid on a specific account - Put up for Negotiation purposes - DO NOT DISCUSS RI WITH CLIENT
What is Consent for CC Referrral to LORG
500
Documentation is necessary in order for us to provide the client the best service that we can. This document needs to be hand signed
What is POA -Wet New
500
Client wishes to add debt to the program that we cannot reliably settle - Auto transfer to UW and they will review in further detail
What is Request to Add Unacceptable Debt
500
Despite our best efforts, we are no longer able to help a client with one of the Legal accounts they have enrolled. This account must be removed from the client's debt settlement agreement. - QC will review in further detail (Review normal call flow then transfer to QC)
What is Legal Account needs to be removed
500
It is difficult (almost impossible) to settle an account at a low percentage if the account is not delinquent Inform client that they have to make the conscious decision to stop making payments to creditors
What is Client Is Paying Creditors?