Programming
IRFs/Duty
Rounds
Front Desk
General CV Knowledge
100

Where do you put your completed attendance sheets?

In the attendance sheet folder on RC Tiana's desk.

100

What time are your duty reports due?

Reports to be written and submitted by 10am

100

What is the purpose of rounds?

Rounds are an opportunity for staff to take note of any damage and/or issues throughout the property so that they can be resolved. Our goal is to make the property look excellent; in order to do that, we need to avoid tunnel vision and be aware of our surroundings. This also helps us to approach any incidents that may be occurring, whether it be noise or a fire hazard in a building.

100

Answer the phone if I am a resident calling...

"Hello, thank you for calling Collegiate Village, this is ______ speaking, how may I help you?"

100

When Was Cv Founded?

2008

200

Which one is not a program for this month?

Smores By the Firepit

Milk Vs Dark Vs White

Make Your Own Bookmark

Homework Hangout

200

What Are Quiet Hours?

Mon-Thurs 10pm-8am

Fri-Sat 12am-8am

200

Name all the lights you should be checking during rounds

Exterior

Interior 1st floor

Interior 2nd floor

Street Lights

200

What time should the pool be unlocked and what time should they be locked?

Pool gates should be unlocked at 10am and locked back up at 10pm

200

How many buildings are there? (Actively Being Used)

121

300

Name three ways you can advertise your program

Post on Res Life Corner

Make Quarter Flyers

Word of Mouth

Alert people in the lounge the day of

Put up flyers around Lodge

Send flyers out with mail

300

What are the steps when you get a smoking or drug call?

-knock on the door to address the smell of marijuana or tobacco

-if you cannot pin point where it is coming from, knock on all doors

-point out to the resident the concern of the smell

-when doors open, see if you can sense a stronger smell

-notice preponderance of evidence (covered smoke detectors, ash trays, blood shot eyes, towel under the door, air freshener being sprayed, windows open or fans on during the winter months, etc)

-report your findings 

-note:

-if it is obvious where the smell is coming from and the resident doesn't answer, contact the manager on Duty

300

What percentage of the property do you check on weeknights and weekends?

weeknights: 1/4 of the property

weekends: Whole property

300

What should you do if you can't find someone's package?

Trace the tracking number, find out if the package was logged in and not logged out, then search the whole mail room, including non-residents. Upon not finding it, let resident know we will follow up and notify a manager

300

How much is the room transfer fee?

$200

400

What needs to be completed before and after every program

Before

program proposals

corrections or changes, if need be, before approval 

Advertisements


After 

attendance sheet

pictures sent 

Program evaluation


400

A resident is locked out on Christmas Day, how much is the Lockout Fee?

$50

400

Name five things you can do during your rounds

. DELIVER ANY NOTICES IN CA DUTY MAILBOX

• HANG ANY FLYERS IN CA DUTY MAILBOX

• DAMAGES: NOTE ON LOG

• CLEANING: NOTE ON LOG

• CHIRPING ALARMS: CONTACT MAINTENANCE

• SMELLS: DEFINE SMELL THEN DETERMINE

• TRIP HAZARDS: KNOCK/LEAVE NOTE

• DOOR ISSUES: DEFINE ISSUE THEN DETERMINE

• TRASH ON PROPERTY: THROW OUT OR NOTE ON LOG

• LIGHTS: NOTE ON LOG

• BASEMENTS: KNOCK/LEAVE NOTE

• EXPIRED SIGNS: TAKE DOWN

• DAMAGED SIGNS: TAKE DOWN & NOTE ON LOG

• MARIJUANA/CIGARETTE SMELL: APPROACH

• NOISE: APPROACH

400

A resident comes up to you and says they lost their Access Card, what is your response?

Please fill out this key agreement while I contact my manager. They will give you a new access card and deactivate the current one, and by the way, the price for replacing one is $25. 

400

Exclusive housing and sponsorship are provided for which two universities?

Daemen and Villa Maria
500

Come up with a program right now in 2 minutes with your teammate that is original, and Nickesha has to decide if it passes or not

yes or no Nickesha?

500

What units encompass the yellow route?

393-221

500

Name five things you're supposed to look for during rounds 

• BUILDING DAMAGE

• PROPERTY DAMAGE

• CLEANING ISSUES

• CHIRPING ALARMS

• SMELLS

• TRIP HAZARDS

• DOOR ISSUES

• TRASH ON PROPERTY

• EXTERIOR LIGHTS OUT

• BASEMENTS

•INTERIOR LIGHTS OUT

• STREET LIGHTS OUT

• EXPIRED/DAMAGED SIGNS

• MARIJUANA/CIGARETTE SMELL

• NOISE

500

Where does the red shuttle go?

D'youville College 

Buffalo State University

Canisius 

500

What is Greg's Extension?

602