Res Life

Programming

IRFs/Duty

Rounds

Front Desk

General CV Knowledge

100

Where do you put your completed attendance sheets?

In the attendance sheet folder on RC Tiana's desk.

100

What time are your duty reports due?

Reports to be written and submitted by 10am

100

What is the purpose of rounds?

Rounds are an opportunity for staff to take note of any damage and/or issues throughout the property so that they can be resolved. Our goal is to make the property look excellent; in order to do that, we need to avoid tunnel vision and be aware of our surroundings. This also helps us to approach any incidents that may be occurring, whether it be noise or a fire hazard in a building.

100

Answer the phone if I am a resident calling...

"Hello, thank you for calling Collegiate Village, this is ______ speaking, how may I help you?"

100

When Was Cv Founded?

2008

200

Which one is not a program for this month?

Smores By the Firepit

Milk Vs Dark Vs White

Make Your Own Bookmark

Homework Hangout

200

What Are Quiet Hours?

Mon-Thurs 10pm-8am

Fri-Sat 12am-8am

200

Name all the lights you should be checking during rounds

Exterior

Interior 1st floor

Interior 2nd floor

Street Lights

200

What time should the pool be unlocked and what time should they be locked?

Pool gates should be unlocked at 10am and locked back up at 10pm

200

How many buildings are there? (Actively Being Used)

121

300

Name three ways you can advertise your program

Post on Res Life Corner

Make Quarter Flyers

Word of Mouth

Alert people in the lounge the day of

Put up flyers around Lodge

Send flyers out with mail

300

What are the steps when you get a smoking or drug call?

-knock on the door to address the smell of marijuana or tobacco

-if you cannot pin point where it is coming from, knock on all doors

-point out to the resident the concern of the smell

-when doors open, see if you can sense a stronger smell

-notice preponderance of evidence (covered smoke detectors, ash trays, blood shot eyes, towel under the door, air freshener being sprayed, windows open or fans on during the winter months, etc)

-report your findings

-note:

-if it is obvious where the smell is coming from and the resident doesn't answer, contact the manager on Duty

300

What percentage of the property do you check on weeknights and weekends?

weeknights: 1/4 of the property

weekends: Whole property

300

What should you do if you can't find someone's package?

Trace the tracking number, find out if the package was logged in and not logged out, then search the whole mail room, including non-residents. Upon not finding it, let resident know we will follow up and notify a manager

300

How much is the room transfer fee?

$200

400

What needs to be completed before and after every program

Before

program proposals

corrections or changes, if need be, before approval