Staff Roles
Res-Life policies
Customer Service Etiquette
Residence Halls
SOA
100
What does SOA stand for?
Student Office Assistant
100
Who falls under the residency requirement?
All first and second-year students.
100
How do you greet someone on the phone?
Hello, this is the Department of Residence Life my name is (State your first name here), how may I help you?
100
What is the name of this Residence Hall
Francis Hall
100
What are our office hours?
8:30am- 5:00pm
200
Who is the director of Residence Life?
Des'Mon Taylor
200
Is the housing contract legally binding?
yes
200
What is the most important thing to ask a student to better assist them?
Student ID number
200
How many freshman buildings are there?
7
200
What is the proper work attire?
Residence life shirt or sweatshirt
300
Do any of our staff members manage off-campus housing?
Nope
300
What are the housing release criteria?
Change in circumstance, medical or financial, or withdrawing from the university.
300
True or false?
Is the customer always right
False
300
What room occupancies do we offer?
Single, doubles, triples, quads, quints
300
What should you check first when you arrive for your shift?
SOA Notes and End Of Shift Notes
400
What position assists students with room or building concerns and manages all room change requests?
Resident Directors
400
Who falls under the meal plan requirement?
All residential first and second-year students not living at Baumhart.
400
How do you place someone on hold?
Tell the person that you will place them on a brief hold while you get more information for them.
400
What buildings are located in the Kenmore Zone?
Georgetown, Marquette, Marquette South, Canisus
400
When you don't know the answer to a question what should you do?
Ask Des'mon, and if he is not available find the proper staff member for assistance.
500
Who is a part of the HAT (Housing Assignments Team) team?
Melissa Bagdon, Adell Dougherty
500
What is the difference between a housing release form and a housing exemption form?
Housing release- is submitted to cancel an active housing contract
housing exemption- is submitted before the student signs the housing contract
500
What words or phrases should you avoid using?
Unfortunately
Sorry
I apologize
I don't know
500
What residence halls are located in the North Zone?
Bellarmine, Campion, St Josephs, Santa Clara, Mertz, Fordham, Baumhart
500
What specific information about a student's assignment can you share with a parent?
Nothing