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Creating Direction
Customer Focus
Employee Focus
Face-to-Face
Communication
Managing for Outcomes
100
CSA created and recites this at each meeting as an example of "Creating Direction".
What is the CSA Vision Statement?
100
This resource is a dynamic and innovative program adding meaningful, hands-on activities to any workshop or meeting. Activities include energizers, motivation, communication, team buillding, and performance enhancers.
What is "Power Play"?
100
CSA created these to encourage new ideas and empower team members to brainstorm new ideas and try new ways to get the job done.
What are CSA Workgroups?
100
This formula helps us to maintain a positive attitude AND reflect that optimism through our language with others.
What is E+L=M? Event + Language = Motivation
100
CSA uses this report to track individual and project achievements and this information is provided to corporate management, staff, customers, and stakeholders.
What is the Measureable Outcomes Report?
200
These two words make up the name of our company.
What are Respect and Care?
200
CSA will be the leaders in Nebraska in implementing this service delivery model which includes Job Seeker and Employer Worlds, Matching, Placement, and Retention components.
What is the Y-5 Model?
200
Who can be nominated for the brand new RCQW Program which recently replaced the CHAMPS award?
What is anyone?
200
This measures the presence of an individual's talent in 34 different categories.
What is StrengthsFinder 2.0? 200 BONUS POINTS if you can name the author of this book?
200
This RIGHT ATTITUDE ANGLE motivates us by recognizing and rewarding efforts and achievements.
What is "Everyone Needs Recognition".
300
These fundamental filters are practiced in CSA as the first step to resolving conflict.
What are the 3 Filters: "Is it true? Is it kind? Is it necessary?"
300
Listening, validating, and questioning are the 3-steps in this communication process used with our internal and external customers.
What is the validation process?
300
This RIGHT ATTITUDE ANGLE emphasizes the importance of learning new skills that will enable growth and advancement.
What is "All Job Provide Opportunities for Growth"?
300
Monthly contact, monitoring, follow-up, and documentation of this routine contact with participants is a requirement to address this Employment First program limit.
What is the 60-month lifetime limit?
300
These two reviews are combined and included in our overall WPR.
What are ASP and WPR reviews?
400
DAILY DOUBLE!! This 5-point plan is used to conduct effective and efficient interviews, meetings, and dialogue with participants.
What is the "REACH" technique?
400
This philosophy became the focus of welfare reform at the end of the 20th century for most welfare assistance programs. This includes moving people into jobs as quickly as possible, job search is the central activity using the labor market as the test of employability, and if the customer does not find a job right away, additional activities are provided that are geared toward addressing factors which have impeded employment.
What is the "Work First Philosophy"?
400
These reviews were recently eliminated by implementing QA end-of-month audits.
What are peer reviews?
400
TRIPLE POINTS!! Start with a SMILE!! This communication technique builds rapport and shows your interest in others.
What is the SMILE technique?
400
A 99% contact rate, minimum 70% response rate, minimum 50% work participation rate, and a 99% accuracy rate are requirements of this in our contract.
What are performance benchmarks?
500
DAILY DOUBLE!! This technique includes 6 steps, when completed in order, instills ownership and accountability.
What is the Stewardship Model?
500
DAILY DOUBLE!! These 5 principles are a core belief used with staff and participants as a way to convey a constant message of hope.
What are the "5 Principles of Success"?
500
This RIGHT ATTITUDE ANGLE believes all employees and participants possess the skills and qualities needed to achieve personal and project success.
What is "Everyone Has Strengths"?
500
"Wont it be great when..." and using positive and encouraging language in every contact are examples of this technique focusing on the future and the benefits that come from active participation in day-to-day work tasks and project goals.
What is Power Language?
500
DAILY DOUBLE!! "If it isn't in the file, it didn't happen." Name the 6-step procedure for ensuring case notes are accurate and timely.
What are the "6 C's of Documentation?