ResCon Knowledge
What are the three Ps?
Polite, Prompt, Professional
Short for malicious software
Malware
How should you and should you NOT handle a difficult client?
Do: Be calm, collective, refer to SRC if needed
Don't: Fight them, have a rap battle, etc.
What is the Windows equivalent of the Mac's dock?
Taskbar
What medical instrument does the disk utility have?
A stethoscope
What are the 5 Rs?
Respond, Record, Research, Resolve, Refer
Name 3 forms of malware
Spyware, adware, trojan, and the like
What does MAC in MAC address stand for and what does it do?
Media Access Control
A 12-digit hexadecimal number (unique identifier) assigned to each device connected to the network.
How do you open your Windows Registry? What is it?
Win + R
Contains Configuration Settings
What is the command to access spotlight
Command + Space
What type of scam directs you to a spoofed website or otherwise get you to divulge private information?
Phishing scam
If a desktop PC does not output video, what should you check first?
Verify that the hdmi/displayport/video cable is connected to the graphics card (unless you KNOW the cpu has integrated graphics)
If you forget ask Ayaan.
How do you find your IP address?
1. Settings
2. Network & Internet
3. Advanced Network Settings
4. View Additional Properties
What year did Apple stop allowing other OS (operating systems) on their macs
What does KGC stand for and what do you do with it?
1. Known Good Cable
- Verify ethernet functionality
- Verify network operation
What are 2 indicators that the client's device is infected with a virus?
Endless popups
Slow performance
Mysterious/suspicous programs starting on your computer
Battery drains quiclkly
Frequent crashes
Name three of Rick's Clean Baseline Routine Questions
Warranty coverage?
Is data on internal hard drive is backed up?
Is data recovery needed for academic success?
When was the last time it functioned properly?
Has anything happened that may have caused this problem?
Has anything spilled on the device?
Were any programs downloaded soon before
the problems started?
When did the problem start?
What command do you run in the case of corrupted system files?
(BONUS: what is another command you run if you suspect further corruption?)
sfc /scannow
Extra: DISM.exe /Online /Cleanup-image /Restorehealth
How do you get Mac into recovery mode?
Command + R
Name each Senior ResCon along with their community
Jacob - Mountainview
Rachel - Apartments
Lexine - Hinman
Stephanie - Dickinson
Heraclio - CIW
Michael - Newing
Zack - ResCon community (BONUS point)
Is it good/bad to have 2 real-time anti-malware program running? Justify your reason with a "creative" analogy.
When the computer starts, the antivirus software stands guard at the over everything, like a bouncer at a club. There's only one place a bouncer can stand, and if you try to put two there, they will fight for control of the bouncer position, and don't let anyone in or out until they settle their feud over it, and the club, being the computer, has to wait for all of this before the party an start.
In some cases, both bouncers knock each other out and the club shuts down completely.
How do you disable Windows Fast Startup when you shut down a computer?
Hold Shift and click "Shut down"
How do you boot it to safe mode?
Shift + Restart >> Troubleshoot
Win + R -> msconfig -> boot tab -> check off "safe boot"
How do you boot it to safe mode?
Shut down >> Turn back on and immediately hold the Shift key until the login window appears
Hold power >> Select a volume >> Hold shift