Security Features
When a tech logs in and receives a prompt by SMS, email, or an Authenticator app to verify their identity.
What is MFA?
This is where you can find getting started videos and best practice guides.
What is Embark?
This allows technicians to provide support from a tablet or any Chromium-based browser.
What is the Web Tech Console?
This allows a technician to access an end user’s device when no user is present.
What is unattended access?
This can be used to streamline user provisioning.
What is AD Sync?
This is where you can learn about roadmap features and what problems they solve.
What is the ITSG Release Hub?
This allows admins to bulk delete session/chat records to adhere to GDPR and other retention requirements.
What is data deletion API?
If a technician needs another set of eyes during a session, they can use this feature.
What is collaboration?
Companies can enable this domain to reduce fraud risk by blocking the public Rescue domains.
What is the enterprise flag?
This hosts important information on Back Office flags, troubleshooting tips, and more.
What is Confluence?
Ability to start Rescue sessions from a 3rd party chat system (MS Teams, SNOW) and have Rescue system messages be part of the chat system transcript.
What is chat integration?
A technician can chat with a customer no matter what language they speak.
What is Live Chat Translation?
You can receive email notifications when particular events such as concurrent seats running out occur.
What are MAH notifications?
This is where to get more information about the architecture, data transfer, encryption, and compliance.
What is the Trust & Privacy Center?
This benefits MSPs that have multiple Rescue instances by giving them a single login to oversee their accounts.
What is umbrella account handling?
Master Admins can create a shared repository for techs of commonly used resource files so Rescue can transfer and executive these during an active session.
What are Centralized Scripts?
This setting allows customers to configure their custom pin page and/or Calling Card to only accept pin codes from their Rescue techs.
What is Company PIN validation?
This is managed by Amber.
What is the Rescue News Community?
This will allow technicians to have deeper control over vPro enabled devices, such as logging into the BIOS instead of the OS
What is Intel VPro Support?
This streamlines the experience by eliminating UAC prompts for non-admin users joining a Rescue session.
What is Calling Card as a service?