Appointments
What positions make appointments?
Facility Specialists and the Office Assistant
How late can a reservation reserve until?
Weekends: 12am
Weekdays: 10pm
What are the parts of McCoy that can be reserved?
Barn, Residence, Lawn, Arenas
Can bounce houses be used on the lawn?
No, inflatables including bounce houses are not allowed on city property including facility rentals and parks.
Who from a reservation can make changes to and/or cancel a reservation?
Only the main applicant.
Name 3 types of appointments?
tours, bookings, layout appointments, existing reservation updates
What is the deadline for reserving a facility?
Minimum 30-days out.
What is the MC Gold Package?
Barn and Lawn
Can the exercise and dance rooms be reserved by Residents?
No, the exercise and dance rooms are only used for contract classes and our senior groups.
What is the deadline to add hours to an event?
30-days prior to the reservation.
Name 3 things that should be included on a correct phone slip?
Name of customer, phone number, reason for phone slip (ex. book/tour/update reservation), date of interest, facility of interest, staff initials, any red flags/special requests
What do the different user groups mean? (Group B, C, & D)
Group B - CH Non-Profit/School District
Group C - CH Resident
Group D - Non-Resident
Bonus 100 pts - What is Group A and Group S?
$500
Can the CC Gazebo and Lawn be reserved by itself?
Yes, in the Outdoor Ceremony package only.
Can the caterer cook onsite?
Yes, as long as they have a valid health permit from the county their business resides in.
What is the process for making an appointment for a customer for the McCoy Equestrian Center for February 24th, 2024?
No appointment can be made yet since it is more than a year out!
An appointment can be made starting February 24th, 2023 after 8am if no one has walked in by then to reserve the facility.
How much is due at the time of booking?
60 days + = 50% of the rental fees (excluding cleaning/alcohol deposits and security)
<60 days = 100% if fees plus deposits and security
200pt BONUS: What methods of payment are accepted and are any fees associated?
Can the arenas be reserved if another reservation has the Barn/Residence/Lawn already reserved?
Yes
How much is AV equipment to add on to the CC Silver Package?
$100
When a reservation is making a payment, who can take it in and what forms of payment are accepted?
Check, cash, or card (Visa/Mastercard/Discover) are accepted.
Bonus 100pts: When are personal checks no longer accepted and who do they need to be addressed to?
What is the year out booking process? (In as much detail as possible)
Event dates more than 12-months out are subject to a first come, first serve walk-in basis on the day exactly one year out from 7:30am – 8:00am. We do not require an appointment for year-out bookings and will not make an appointment to reserve ahead of time. We also will not put the date on hold until for anyone.
If no one walks-in to our Chino Hills Community Center on the day a year out before 8:00am, then we revert back to our appointment system and will give priority for the date to whomever calls first. After 8:00am, an appointment is required and we will no longer accommodate a walk-in appointment for that date. We will not take phone inquiries prior to 8:00am for that date.
What are the cancellation fees for Residents and Non-Residents?
181 days+ = Lose 50% of rental fees paid
60 - 180 days = Lose 75% of rental fees paid
0 - 59 days = Lose 100% of rental fees paid
(cleaning/alcohol deposits always get refunded)
What is the name of the package that the Residence is reserved by itself on the weekends?
The Residence is not reserved by itself on the weekends.
What is included in the CC Platinum Package?
GOH, Patio, Gazebo, Lobby, Catering Kitchen, Conference Rooms, AV Equipment, and Dance Floor or Stage
When do the alcohol and/or cleaning deposits get refunded?
As long as everything goes smoothly with the event, check refunds take between 6-8 weeks to receive and card refunds take between 2-3 weeks to receive.