DISCOUNTS
How many people qualify for the group rate?
20 or more tickets
How much notice needs to be given for a lift bus?
72 hours ahead
What type of cards do we activate?
Adult and youth for OLB and HWN
Why do we put a dash after the guest last name in a booking?
Duplicate reservation
I want it that way by backstreet boys "You are my fire
The one desire ..."
...Believe when I say, I want it that way
When/why do we cancel employee res?
The day before the event day due to non payment
How many hours before your shift do you need to notify supervisors when calling out for your shift?
2 hours
What is our cancellation policy?
We have a 24-hour cancellation/change policy so if you are needing to make any changes/cancellations/refund requests, they must be made by 5pm on the day prior to the event.
When does an executive res need to make payment?
Day of
Let's do it again by JBoog "nice to nice to know ya let's do it again..."
...How we did it on a one night stand
What percent rate does airline employees get?
40% off the retail rate and any extended guest is 10% off the retail rate.
What is the max for LIFT MC?
46
What is box office extension?
121
What is the rescheduling fee with trans?
$50.00
Can't Stop That Feeling by Justin Timberlake"Cause I got that sunshine in my pocket...
... Got that good soul in my feet
In order for a KAM child to use their ID for res, what is required 1st?
KAM Adult
Name 2 agents from Pearl/Navy?
Arin, Cindy, Kyle, Paulnesha, Shannon, Suzanne, etc....
When does an employee res have to make payment?
The day before
What is the closest p/u for hilton hawaiian village?
Aqua palms
Pocket of sunshine by Natasha Bedingfield "I got a pocket, got a pocketful of sunshine..."
...I got a love and I know that it's all mine, oh, oh-oh
What do we need to ask if they have a gift certificate?
vaule, package, pax/age group, with/without trans, gift certificate number/exp.
On the reservation dashboard, what color is KAM?EMP?AGT?
Orange
What documents is needed for same day reschedules/refunds to waive fees?
flight itinerary or doctor note
When upgrading a res other than PCC direct/web, what button do you select? Modify or Upgrade?
Upgrade
...How I'll never ever find a man like you
You got me twisted