WebRef
Fares
AA Alliances
Everise
AA General
100

What is the name of the process we follow if due to IROPs a delay in a customer's arrival to their final destination makes the miss the reason for the travel

Trip In Vain 

100

Who is consider a dependent when quoting Military fares

  • Spouse/child
    • 10 years old or older must present a Military Dependent ID card marked -active-
    • Under 10 must present proper ID (i.e. birth/baptismal certificate)
100

Does UL accept deportees passengers

Sri Lanka Airlines - Medical Acceptance - Not Accepted 

100

What is the trainer boss name?

Juan Arauz - Jhosseline Figueroa

100

What is the name of the trip insurance partner for AA? 

Allianz

200

What is the path to locate in WebRef how to proceed if due to SC a Pax is not able to take a segment of the itinerary and decides to arrive to the following segment ATO 

Schedule Change Protect - Rebooking Guidelines - Drop segments

200
What additional amenities are offered on a Premium Economy fare to Hawaii

Premium Economy - Hawaii/Alaska

-Box lunch and fruit/cheese plate prior arrival

-Lumbar pillow and blanket

-1st standar bag charge waived...

-Complimentary upgrades...

200

What is the name of the FFP for BA?

British Airways - General information - Executive Club

200

name the last internal activity we had at Everise

Teams and Chanles - Internal Activities and Contest

200

what is the GUA TSC location?

Contact American - TSC

Hotel Barcelo 7 Av 15-45 Zona 9, Guatemala

300

Where do I find the online check in eligibility for a PNR

DSD check in

300

How do we determine if a Basic Economy fare can be cancelled for a credit?

-AAdvantage members with an AAdvantage number in PNR. - Reservations that hold a value less than the cancellation fee will not qualify for Trip Credit. American Airlines flights. - Booked directly with American Airlines. - Completely unused ticket. - US point of origin. - US point of sale. -Destination

300

What are the dietary meal options offered by AS

Alaska Airlines - Meals

AS does not offer Special Dietary meal service.

300

Name 3 partners we get benefits from for working at Everise

Pedido Ya  -  Angeles De Bata Blanca

Somit/Seguros -  Medikor  - BAC

Grupo Dent - American School of Management

Smart Fit - Smile Factory - Papa Johns

GAIA Business School


300

How could someone apply for a position at AA?

aa.com - we are hiring! join our team

400

How much is the fee for using Curbside check in service and where is it located in WebRef

Customer Check In - Curbside Check-in


400

Which fare permits SDFC without a fee

Main Select

400

What is the baggage allowance for a Gold AADV status pax traveling on a G3 flight?

Gol Linhas Aereas - Reciprocal benefits

  • 1 checked bags for the member
  • 1 checked bag for 1 companion
  • Additional companions in the same PNR will not receive a free checked bag benefit
400

Name 3 LOB (Cuentas) currently at Everise

Humana - Home Serve

McAffee  -  IBC

State Farm  -  American Airlines

400

Which year does AA history start and what is the highlight of that year?

AA.COM - About Us - History of AA

1926 - American’s long, proud history begins when legendary aviator Charles A. Lindbergh, the chief pilot of Robertson Aircraft Corporation, stowed a bag of mail in his DH-4 biplane and took off from St. Louis to Chicago. Robertson is counted as one of the many airlines that would make up what is now American Airlines. 

500

What is the process if pax states they will be arriving late to the airport for their flight but wants us (Reservations) to confirm a seat on the next one. **Mention WebRef name

Late Arrival Stand By - Reservations process

500

which Region offers to/from basic economy fare with checked bag included?


WebRef Fare Products - Fare comparison

WebRef Bag Charges and Allowances - transpacific Charges

Australia, New Zeland...

500

At what age a pax is considered minor on a CX flight?

Cathay Pacific / Children-Infant

  • CX minor age is 6 years - 11 years

  • CX considers children 12 years and older as adults for travel purposes
500

What is the name of Everise CEO?

Sudhir Agarwal

500

Where do we find term and conditions of our services?


AA.COM - Customer service plan