Wholesale
These wholesale companies do not accept promo's.
What is RCI & Disney
We currently work with this amount of OTA companies
What is 4
I am a guest who it due a check refund, it has already been submitted, who do you forward my email to?
Who is Accounts Payable or Jonathan K.
A promo was not applied to a wholesale reservation, how do you fix it
What is manually change the rate in Maestro and leave a note
All though Yailyne is very close, she does not share this common thing with Rose, Nancy & Emme
What is January Birthdays
We cap our Resort Fee at 5 nights & have comp parking
Who are Tui, British Airways, Virgin, Ocean Holidays & DNATA
I am a guest who booked a reservation on June 17th and I paid my room, tax and resort fee through my OTA. Which OTA or OTA's could I have booked with
Who is Booking or Expedia
I am a guest who is disputing charges on my bill, who do I need to talk to?
Who is Front Desk or Front Desk Leaders
A VCC was charged on both the OTA folio and the guest folio and the guest has checked out, what do you do?
Refund the VCC from the guest folio & try to charge the guest, if it declines, email front desk leaders
If I was sharing a sweet treat with Ronny & Yailyne, I would be eating this
What is Cheesecake
My Room, Tax & RF is to a Master A/R account and parking is billed to my guest, who am I
Who is Disney
Which OTA is billed to an A/R account
I am looking to book a Cabana, what are my options for booking
What is Email recreation or book on Ipoolside
A wholesale reservation comes in to the inbox, what are the 3 steps to take before booking the reservation
Verify it is not over stop sell dates, verify promo & rate & verify it is not over promo blackout dates
How old it Katy in her Gingerbread photo
What is 28
I am tax exempt from Parking, State Tax & Occupancy Tax.
Who is RCI
I booked through Priceline, what extranet will you find my reservation on
What is Booking
I am a guest who is claiming I have extra charges on my credit card than what are showing on my receipt, who do I need to talk to
Who is Matthew & Rosa / Finance email
Hayden emails you a VIP Influencer, what are the 4 steps you need to take
Confirm the information, make the reservation, leave notes and mark the VIP level, and add to the VIP sheet
Rose & Sarah have both experienced this activity this year
What is buying a new car
What are the 4 folio templates for wholesale & A/R
What is Room & Tax to VCC, Room & Tax to A/R, Room, Tax & Resort Fee to VCC & Room, Tax & Resort Fee to A/R
What does OTA stand for
What is Online Travel Agency
I am an owner and want to make a reservation, who do you send me to
Who is Angel or Brianna / Owner Services
80%
How many res agents can not rent a car
2