Holds
Do we hold any on us checks?
No
What is the account called that you can get $6 a month cash back?
First Fed Cash Back
Do we charge for a lost card?
Yes
Everyone gets free checks.
No, only if they are 65 or over
What form do we fill out for an address change?
Personal Information
If a check is less than $6725.00, are we allowed to place an extended hold?
No but if they have repeat overdrafts yes you can.
What account has a $5 monthly charge?
Bank on
How much is a new debit card?
$12
The drive through light do not need to be in the middle before we leave at night?
False
Who do we call for mobile deposits?
Cash Management ex:5800
How long is a new account hold?
9 days
What savings has a minimum balance?
First Choice Savings
What time do the limits reset each day?
3:30 pm
We do not have to have a signature on a debit card raise over $5000.00
False
What is our branch phone number?
330-308-5555
If we were putting an extended hold on a check what are the days they get money and the amounts?
Next day- $125
2nd day- $6450.00
7th day- the remaining
What Business checking account does not have a minimum balance?
- Business Ultimate 150
-Business Gold
-Business Choice
- Business Ultimate 100
Business Choice
What is the limit on the card to transfer to Cashapp, Venmo, etc?
$500 per day
Tracy is allowed to do debit card raises up to $10,000
True
What is the service we offer for business accounts to protect them from fraud?
Positive Pay
If you get a cashier's check, treasury check, government check, etc. what amount has to be available to the customer next day?
$6725.00
On the First Fed Cash account what is the APY on balance up to $10,000?
2.01% up to $10,000
How old do you have to be to get a debit card?
13
We are able to make a money order out for $2500.00?
False only up to $1000.00
What are the amounts you get for placing a hold on the day after and the second day?
$6450 the 2nd day