HUB
In this TAB can I see the customers billing Information
Billing TAB
In this page I will be finding the billing details
What is third page of the bill statement?
This is always going to be my go tool if I have to open an account, do any modification, send devices etc. etc.
What is the HUB?
What is $85 Activation Fee
We don´t have availability of service with this customer on his/her area, we should transfer the customer to
What is Movaroo?
In the option I will change the customers contact Information after validating
What is Add Task / Edit Contact Information?
In this page the customer will be receiving IMPORT Customer Information, right next to the taxes charged
What is page 4?
If the HUB is not working this tool will help me send Devices to the customer
What is SIMPL?
A customer called me asking why he didn´t receive a paper bill
Why did I not receive a paper bill?
The customer is asking us that they want to cancel their services If the customers reason to cancel the service is for this we can cancel the service for them
In the billing TAB, with this option I am going to see the historical of the customers bill
What is Optical?
This concept located in the first page of the bill statement will tell me if the customer has a past due, or a positive balance for this month
I have to look for an account quick and the HUB is not working this tool will be the best option
What is DPI?
A customer called me asking about his first bill and I need to explain him what is he going to be seeing
What is First Bill?
The customer is going to transfer his account to an other person, this order type is called
What if Supersedure?
With this option I will be closing the interaction properly
What is Complete Contact?
In this concept I can see the one time charges generated to a customer, such as first month charge, installations fee
What is Partial Moth Charge?
I trying to check if the customer has service availability and the HUB is not letting me check this information, but this tool will
What is SIFT?
The customer is real mad and doesn´t understand why his bill is so high
What is: Why is my bill so high?
When the requested number is not currently active in our billing system we raise a...
PI Order (Port IN Order)
With this option I am going to be able to open the customers Frontier.com portal
What is Launch as a customer?
This concept will tell how much does the customer will pay this month as a complete charge
What is Total Amount Due?
The customer contact me to check on the status of his ticket and this tool has the information
Wjhat is VxField?
The customer called me and said that he/she wants to put their service in vacations
What is: Activating Get Away Vacation Service?
When the requested number is active in our billing system, we create a
WT (Winback order)