Check-in
12PM & 3PM
What is Check-in and Check-out time?
Mon-Friday 6:30am-9:30am
Sat-Sun 7:00am-10:00am
What is Breakfast hours?
Late Check out based on Availability & Comp Wifi
What is a Basic Member?
Back menus function
What is F8?
Payment Type Options
What is Credit/Debit Card, Direct Bill & Cash?
acknowledge guest within 15 feet, greet guest with 5 feet
What is the 15/5 rule?
Greeting, Use guest name, Establish needs, Show sincere interest & Thank the guest
What is the GUEST Model?
2PM LCO & Upgrade based on Availability
What is a Silver or Gold Elite Memeber?
Exit/Go back function
What is F4?
Tax Exempt Reservations
What is NYCHA, American Red Cross, National Guard, Direct Bill Expedia & Government Worker (with tax forms) ?
Hotel Amenities + Complimentary benefits
What is:
Breakfast, Internet, Bar, Guest Laundry, Business Center, Fitness Center, Grocery Service, Safety Deposit Box & The Market.
Housekeeping, Parking & The patio/fireplace?
Good ___, Thank you for ....., this is___ speaking.....
What is Phone etiquette?
3PM LCO, Welcome Gift Choice & Complimentary Upgrades
What is a Platinum Elite Member?
Save/Update Function
What is F10?
D0NA, D0NB & D0A1
What is NYCHA rate codes?
Pending charge for future room charges or damages
What is Incidentals?
Listen, Empathize, Apologies, Respond & Notify
What is the Learn Model?
4PM LCO, Welcome Gift Choice, Welcome bag/letter, Comp Enhanced Wifi, Enhanced Comp Room Upgrade
What is a Titanium Elite Member?
Expand Function
What is F5?
Employee Explore Rate Code(s)
What is MARH, ZMPY or MARF?
407,507,424,524,624,400,500,800
What is ADA ROOMS?
OUR MISSION
What is "We are the leading extended stay hotel -- fun, talented, and in it to win it. Everbody sells, every day, to grow our extended stay. Our passion is to provide Service So Memorable our guests tell stories about it"?
Yours24, 4pm LCO, Enhanced Comp Upgrade, Welcome Gift Choice, Handwritten Letter & Personal Service Hotline
What is an Ambassador Elite Member?
Authorizations Function(s)
What is F6 & F7?
Name Two Long Term Stay Guests
What is Galuten (824), Gresham (524), Madzura (815), Anderson (811), Powell (801), Ruffins-Ellis (807)?