Amazon Deliveries
Prohibited Items
What are batteries, ammo, flammables and perishables
Acknowledge
Who is everyone who comes and goes into our community. No mater how many times they enter or exit
PHB Alert-Concierge
What is, Concierge must alert Security via radio that an alert was received and provide Apt # and location the alert was received from. They then must try to contact the resident via home and cell phone before sending security to investigate. They then must document the alert in our Teams channel with pertinent details and the disposition
An Employee is responsible for
What is reviewing their timecards for accuracy each day. If an error is observed, the employee must notify their supervisor right away by submitting a time edit form with relevant information
Red Zones and Reserved Parking Spaces
What is for EMS/911 and authorized staff only. Parking in a Red zone of reserved parking space can result in vehicle being toed
Hub Expired Packages
what is: Must be pulled after 3 days and delivered with a fee
Everyone wants...
What is, to be heard. Everyone wants someone to listen to their concerns in their entirety. Even if you have heard the concern several times in a day/hour, please listen and respond as if it is the first time
PHB Alert-Security response
What is, a security officer must respond to the radio call from concierge acknowledging the alert. If unable to be contacted via phone, the S/O must go to the source of the alert ping and if unable to locate, check the floor, resident apartment, common areas and Valet before closing the call-Disposition needs to be documented in our teams channel
A Lunch Penalty is
What is a penalty applied if the meal break is skipped, shortened (under 30 minutes), or taken late (after the 5th hour); or 10th hour if working 12hrs or more. An email to your manager is required anytime this occurs for documentation purposes.
Break Periods...
What is, cannot be combined. Staff must follow the break schedule provided and be timely when they come or go as not to effect other staff members from taking their break on time
Packages delivered to wrong address
Must be addressed by the resident by calling Amazon Customer support
Active Listenting
What is a structured way of listening and responding to others. It focuses attention on the other person.
Webster definitions:
Active-Involving Action or Participation
Listen-To hear something with thoughtful attention, give consideration
Smoke alarms
What is, must be investigated at the source by a S/O before notifying concierge and clearing the fire panel. The S/O must verify their is no smoke or fire by making contact with the affected area and looking inside the apartment of space
CCTV Cameras
What are, for Security and safety purposes only. They are not to be used to check on staff members whereabouts or to see if they are busy. They must not also be pictured or videotaped unless authorized by Resident Services Manager or HR Director
Hub room number for staff
What is 8515
Closed Loop Communication is
What is a three-step technique where the sender gives a message, the receiver repeats it back, and the sender confirms the message was received correctly
Resident Head Injuries
What is, 911 must be activated for any obvious or perceived head injury no matter the extent or opposition by the resident
Visitor Badges
Must be worn at all times by anyone who enters our community and is not wearing a staff badge. They must be worn above the waist and renewed each day
Amazon Notification Setup
Must be entered by the resident via their Amazon account settings
Communication is...%
What is 55% non verbal, 38% Vocal and 7% Verbal