Resident/Client Rights
Self-Determination
What is the right to make decision and choices regarding their care, routines, and engagements.
The best way to enter a resident room/client personal space.
Different types of abuse
Verbal, physical, sexual
Neglect
Exploitation
Misappropriation
Grievances
The right to voice complaints without fear of discrimination or realiation and the right to have the facility work to resolve them.
Person-centered approach
Eye contact, eye level, greet them with their preferred name, offer your hand, start socially.
The first step
Information & Notification
The right to receive information about services and charges.
The right to be fully informed of one's medical condition and participate in their plan of care
ElderSpeak
honey, sweetie, wanderer, aggressive one, a hoyer, etc.
Reporting
Immediately after resident is safe