Privacy and Confidentiality
Residents have the right to privacy in the following areas.
What are accommodations, medical treatment, written and phone communications, personal care, visits and meetings of family and resident groups?
Caregivers should do this when they enter resident room to provide cares.
What is close the door and curtains and let the resident know what you're about to do?
A resident or family may formally file this if they feel their rights have been violated
What is a grievance?
A patient who states he is not going to take insulin even though he is diabetic is expressing and using this resident right.
What is the right to refuse?
True/ False: Speaking about one resident in front of another resident or family member is acceptable.
False. Staff should only share personal information with those who need to know and be conscious about their surroundings so others do not overhear the conversation.
A residents personal and medical information can only be shared with another health care institution if a resident authorizes it, except when?
What is in the event that a resident is transferred to another health care institution or the release is required by law?
If two residents are physically fighting, what should the first response of staff be?
What is attempt to seperate residents
Who may contact the ombudsman?
What is Families and/or staff?
A device that could cause harm, injury or even death if used improperly is a violation of what resident right?
What is the resident has the right to be free from physical or chemical restraint?
True/False: When a resident refuses medication this must be documented.
True
Name 10 examples of PHI.
What are name, address, employer, age, billing information, date of birth, social security number, email address, diagnoses, insurance information, photograph?
Staff should always do this before entering a resident's room.
What is knock and identify yourself for all residents, and provide time for resident to process and acknowledge you?
What does the ombudsman do?
What is advocate for the rights of residents.
Encouraging residents to dress in their own clothes as appropriate to the time of day is expressing this resident right.
What is the right to self-determination or choice?
True/False: It is acceptable to borrow supplies from another resident.
False
Your friend's grandmother fell while she was a resident in your facility and your friend asks you what hospital her grandmother was admitted to. How should you respond?
What is tell your friend you cannot provide that information, but that she would call area hospitals to see if her grandmother was admitted?
The ability for residents to be able to make their own daily decisions and choices is this.
What is resident rights?
Where is information about our local ombudsman located?
What is in the main entrance on the bulletin board and in Social Services?
When a resident would like more information on eligibility for Medicaid; staff should do this.
What is let them know it is their right to discuss and receive help from facility staff, both oral and written information regarding the application process for benefits?
True/False: When residents request to see their own health records, staff should immediately show them.
False. Residents have the right to see their clinical records, however this must be down within one business day of the written or oral request.
Prosecution, fines, and even prison time can ensue if you do this.
What is reveal confidential information to someone who is not authorized or does not need to know?
Resident room changes cannot happen at any time, without this.
What is signed consent to transfer, the move is required for medical reasons, or the move is necessary for the welfare of the resident or other residents?
Who is our local ombudsman?
Who is Karee Slaminski?
The right to __________ is calling a resident by the name they prefer to be called.
What is dignity and respect?
True/False: Residents have to request permission from staff for visitors to come if they are not on their contact list.
False. Residents have the right to have any visitor come, as long as they have consented to the visit. This consent can be withdrawn at any time.