Teamwork
Working together towards a common goal
What is Collaboration
Using positive thinking and maintaining positive emotions when faced with adversity
What is Optimism
The emotional and physical response to events that take place in our environment
What is Reactivity
Having knowledge, consciousness, or understanding and the ability to perceive, feel or be cognizant
What is awareness
The Physical or emotional response to an event that threatens life or physical integrity
What is Trauma
Increases opportunities for people to learn from each other
What is Collaboration
2 benefits of Optimistic people
What is Greater motivation, greater resilience, more positive moods, higher achievement, greater sense of control
The 3 P's
What are Perceive, Process, and Practice
Increased heart rate, headaches, sweating, fatigue, sleep problems
What are physical indicators of stress/survival mode
Stress that results from working with an individual that has been traumatized
What is secondary traumatic stress
Be specific, aware of triggers, maintaining professionalism, stay connected, be open and listen
What are ways to deal with Workplace conflict
Optimism is the skill of
What is Focusing on the positive without denying the negative and channeling energy towards what is controllable
The strategies and techniques by which one addresses the impact of work related stress on one's professional and personal health
What is self care
A belief in one's ability to succeed in a particular situation
What is Self Efficacy
Low rates of staff satisfaction, decrease in agency morale, increase in caseloads
What is impact of secondary traumatic stress on agency
Research indicates that social support is related to better emotional well being and recovery following a traumatic event
What is promotion of collaboration
Learning to turn a negative Perspective into a positive one
What is reframing
An individuals ability to overcome or adjust to stressors
What is resilience
The experience of being constantly tense and "on guard" scanning the environment to identify potential sources of threats
What is hypervigilance
The typical way people react to threats is by going into survival mode, aka
what is Fight or flight response (Can be fight, flight, or freeze)
Remind yourself that most of us are doing the best we can, acknowledge people's best intentions, be supportive,focus on accomplishments/strengths
What is promoting a Collaborative and Positive Work Environment
Simple statements which you repeat to yourself which are in the present tense and are positive
What are affirmations
A two pronged concept: 1 doing one's job efficiently and effectively 2. regulating one's negative emotional state
What is Mastery
An awareness of one's own personality or individuality within the workplace
Techniques that help identify and amplify strengths, reframe situations to be more positive, normalize responses, and encourage adaptive coping behaviors
What is CBT, Cognitive Behavioral Therapy