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Client Hazards
Professional Hazards
Personal Hazards
Burnout
Sources of Burnout
100
A person who is stuck in life & unable to find a solution, resulting in feelings of low self-efficacy & high despair
What are clients with "unsolvable problems" that must be solved
100
Matching our commitment and willingness as human services workers to work at change with our client's commitment and willingness.
What is readiness?
100
This syndrome occurs when the practitioner tries to keep up with constant demands by funning faster and faster.
What is "The Heroic Syndrome?"
100
A profound weariness and hemorrhaging of the self that includes fatigue, frustration, disengagement, stress, depletion, helplessness, hopelessness, emotional drain, emotional exhaustion, and cynicism.
What is burnout?
100
Too high of a volume of work and decreased resources, contributing to burnout.
What is work overload?
200
What is a client that is engaged, motivated is a client who is ready for...

What is ready for change I.e. in Action Stage of stages of change

200
A model of change that enables pairing knowledge about the client's stage of change with type of therapy and intervention, which positive impacts the treatment. The stages include precontemplative, contemplative, preparation, action, maintenance, termination/relapse.
What is the transtheoretical model of behavior change?
200
The ability to set limits and say no--even in the face of great human need.
What are boundaries?
200
The natural consequent behaviors and emotions resulting from knowing about a traumatizing event experienced by a significant other-the stress resulting from helping or wanting to help a traumatized or suffering person.
What is compassion fatigue?
200
Bickering, political infighting, and competitiveness between employees in a work environment, leaving the worker feeling alienated.
What is breakdown of community?
300

Motivational conflicts (external NOT internal motivation for seeking help) that serve as red flags in predicting limited success in human services work.

What is secondary gain? i.e. Defined as the advantage that occurs secondary to stated or real illness. Ex: Transition into the sick role may have some incidental secondary gains for patients

300
The term used when our clients bring intense transference reactions to us with their past pain, hurt, anger, and fear related to helpers and authority figures.
What is "excess baggage?"
300
Practitioners are not able to talk about their work. They are unable to share their successes, failures, frustrations, and confusion of the work outside of the professional context; therefore, the value of social support from others, connection to others, & understanding by others as ways to reduce work stress gets greatly compromised.
What is the covert nature of the work?
300
Factors include work related (low work autonomy, lack of challenge on the job, low degrees of support, role ambiguity, etc.), client related (negative impressions of the clients, empathy, personal involvement in clients' problems, etc.); and worker related (chronic minor hassles of daily living, family income, attitudes toward that profession, years of experience low education).
What are the factors associated with burnout?
300
When a practitioner is trying to do good in a setting that costs too much in terms of personal sacrifice and lack of unambiguous rewards--the organizational environment no longer fits for the worker.
What is job-person incongruity?
400

Over-readiness on the part of the practitioner and under-commitment on the part of our client(s).

What is the readiness gap?

400
The constant lack of concrete results and closure for those in the human services field. An ending before the ending.
What is ambiguous professional loss?
400
Impact on the practitioner that include vicarious trauma, countertransference, compassion fatigue, and secondary traumatic stress.
What is practitioner emotional trauma?
400
Fully Engaged: Burned Out: Energy Exhaustion Involvement Cynicism Efficacy Ineffectiveness
What are the three key work dimensions in which a person could be fully engaged or burned out?
400
A work situation where the worker is impacted by policies, procedures, and environment over which he/she has no control.
What is lack of control?
500
A model that enables the worker to identify where clients are at as far as readiness to change. This model enables workers to pair knowledge about the client's stage of change with type of therapy and intervention to positively impact treatment.
What is the transtheoretical model of behavior change?
500
When bosses are incompetent, critical or unfair and colleagues are poor support creating a difficult work environment and impacting our ability to effectively stay in the cycle of caring.
What is cynical, critical, negative colleagues & managers?
500
Despite the intense desire to make a significant impact in the lives of others (heal, educate, reduce hurt, stop pain, increase competence, provide insights), the practitioner's realization when they have failed in helping.
What is normative failure?
500
Regarding the cause of burnout, instead of focusing on the individual practitioner, "burnout is not a problem of the people themselves but of the social environment in which people work" (Maslach & Leiter, 1977, p. 18).
What is a work-climate view?
500
Two styles of burnout: Meaning burnout - when the calling of caring for others & giving to others in an area such as emotional development, intellectual growth, or physical wellness no longer gives sufficient meaning/purpose in one's life. Caring burnout - focuses on the professional attachment-involvement-separation process that all professionals engage in over and over again with their clients.
What is meaning burnout and caring burnout?