What is look on the bottom of the laptop, key finder, or belarc.
100
Is it necessary to have an anti virus program on a Mac?
What is NO!
100
After you clock into work, what is the first thing you must do?
What is counts
100
What are three virus scans that we run?
What is MBAM,SAS and ESET.
100
These three questions are asked after you answer the telephone
What is your name, student id and telephone number
200
What are 2 issues that suggest that windows reinstallation is needed?
What is hard drive failure, unable to boot, external scans didnt fix the problem.
200
How do you find an ip address on a MAC?
What is go to airport and network preferences.
OR go to system preferences, and then go to network.
200
How many laptops are allowed to be in progress?
What is as many laptops as there are ethernet cords?
200
What files must be backed up?
What is pictures,music,documents,videos,downloads,desktop,
200
You check the IP Address on a laptop and it recieves a 169?
What does a 169 IP Address signify?
What is a self assigned IP address
300
What else should you back up besides the data?
What is the product keys
300
When are you DEFINITELY not supposed to take apart a Mac?
What is when it is under warranty
300
What is appropriate work attire?
What is jeans, long pants, ResNet shirt, closed toed shoes.
300
What do you do after counts?
What is check the lab
300
What issues do we make appointments for?
What is port issues and network connection
400
What is the first thing you must do before a windows reinstallation?
Back up the data.
400
What is used to test the hard ware on a Mac
What is apple diagnostics or tech tool
400
Are you allowed to eat and drink in the service center?
What is you are allowed to eat, but not drink.
400
When is it appropriate to use your id to swipe into buildings?
What is only when you are on the clock.
400
What does it mean if you get in/ out errors?
What is hard drive failure
500
When a reinstallation is needed, how should you start the reinstall?
What is from a recovery partition or a cd.
500
What is equivalent to the desktop on a MAC?
What is Finder
500
What do we do before we close up the service center?
What is put office's mac keyboards and mice in the service center, shut conference room door, shut the service center door, and always remember to clock out.
500
What is the first two things you do before opening the computer?
What is unplug the computer and remove the battery.
500
What do you do before creating an appointment?
What is troubleshoot and get permission from Richy