Resolution Center
The location that comes up first when selecting Dispute and Lost/Stolen.
What is the Worklist?
This section allows for assistance when cases need approval.
What is Second Level Review?
This reason code is used for a MOTO transaction.
What is 4837?
This case state allows for the review before processing a chargeback.
What is 288?
CB refers to this.
What is a Chargeback?
What is Client Business Variable?
The location to find if a client is a Letters Client.
What is Letters, Rebill and Chargeback Minimum?
The number of chargebacks that are allowed for processing for each account.
What is 35
This case state allows for the review of locating a posted transaction.
What is 212?
What is the Financials?
The section that assists on creating an expedited billing form.
The place where the fraud type (loss type) can be changed.
What is the Fraud Center?
This case state allows for the review of a 5000 Reject Collaboration Received.
What is 237?
The STP refers to this type of processing.
What is Straight Through Processing?
What is Item Query?
The section where the agent can locate Banknet Reference Number.
What is Mastercom?
The digit(s) that protect the merchant as UCAF
What are 1 and 2?
This case state shows while chargeback is awaiting a possible 5000 reject.
What is 226?
What is a Merchant Credit?
The 368 is reflective of this type of action.
What is Closed Code?
The location for finding an Issuer ICA.
What is Mastercom?
This case state allows the agent to review a New Dispute/Draft Case.
What is 210?
The unabbreviated term for MCC
What is Merchant Category Code?