Resolutionaries Jeopardy

Losses

100

This is what you have to send after $200 USD 

What is an four-eye consult?

200

True or False? 

When reimbursing for a hotel we can give it as a payout and coupon.

False 

Only payout

300

These are consider what? 

A crewbie mistake 

A bug 

A double booking 

Wrong expectations set

What is an acceptable loss?

400

True or False? 

We take a loss if, the AC in a listing is not working but it was listed as an amenity at the time of booking

False

The host needs to be held accountable for it.

500

These do not need to be inputted anymore when taking a loss.

What is an Admin Flag?

Daily Expectations

100

Summary of the interaction you had with your user.

What is Admin Notes?

200

Taking breaks and lunches for the scheduled amount of time.

What is adherence?

300

Securing users accounts when they call in. 

What is Authentication?

400

Ensuring the team is happy and motivated daily.

What is Morale?

500

Prioritizing users from the previous day and reaching out to 100% of users in your inbox. Keeping them updated throughout the process and providing resolutions in a timely manner.

What is Case Management?

Re-Booking

100

A 10% coupon that is created after a cancellation.

What is a HCP?

200

You send these to the user after a cancellation occurs within 4 weeks of check-in. 

What are Replacement Listings?

300

This workflow assists in the event the user is unable to pay for their new listing.

What is the Re-Booking Without Funds WF?

400

We consider this option if it's after 9 PM and the user has no funds.

What is Hotel Re-booking?

500

Sometimes there are factors that may increase the sensitivity of the situation and affect how the case should be handled. These are called __, and they include:

• Groups of 6 or more. 
• Special/life events (a unique activity, occurring for a limited or fixed duration of time, where people are brought together to watch or participate in a specific event in which a person's status or circumstances change).
• Limited listing inventory due to large events (e.g. SXSW, Sundance Film Festival, World Cup, Japanese cherry blossom season, etc.).
• Credible threats of media exposure as a result of the experience.

What are Aggravating Factors?

Miscellaneous

100

The third planet from the sun.

What is Earth.

200

This is described as 1000 words

What is a Picture?

300

Apple has re-designed the interface of this assistant & given it a more expressive voice

Who is Siri?

400

This word is used in to make your throw stronger. 

(Used in a vine when the girl through an empty can)

What is Yeet?

500

This is famous phrase on vines is what you say to people who are wearing weird/ugly shoes.

What are those?

Team Goals

100

Goal for this is $15 for Reso 1 and $18.80 for Reso 2.

What is ERT?

200

The goal for this is to be under 7% per week.

What is Absenteeism?

300

Reso 1 goal 60

Reso 2 goal 43 

What is NPS?

400

ACW, Talk time, Hold time combined.

What is Ticket Handle Time?

500

The best team on the floor!

Who is the Resolutionaries?