Authentication
What is the default authentication option for an unverified phone number
what is complete name of account holder , phone number , email address and one of the following dob , last 4 of payout and or reservation code
What is the contact reason we would use if the Guest is unable to make a trip because their flight being canceled due to Hurricane Milton
What is My Plans Have
A received a payout of $500 for a reservation on 11/06/2024. Host refunded the Guest $200 on 11/08/2024. Host new payout on 11/10/2024 was suppose to be $600 but he only received $400. Host wants to know why they did not get all their payout for the new reservation.
What is payout adjustments.
Payout was issued and G refunded after they received payout. H new reservation payout will be adjusted
I love to call in and complain about reviews but you will not allow me to dispute
What is a Co Host with no full permissions
how do you authenticate a POC caller from a listed POC phone number on account
what is first and last name of POC , and one of the following POC email address , DOB and or last 4 digits of either payment or payout method or PayPal email address on their account
The Host is asking me questions about my reason for visiting. I informed them I was coming for personal reasons and do not want to disclose the information to them they have a strict cancellation policy and I want my refund if I can cancel.
What is I m uncomfortable with this reservation
I recently booked this reservation and did not realize I had a confirmed reservation on another account with my husband. I canceled the reservation on my account and now the host does not want to give back my money per their cancelation policy. Why is this?
What is Refund is at the Host discretion
I m a Host who never picks up the phone and replies late to emails
What is Vacassa or Evolve
for a verified number the second step to authentication for a outbound call is
What is the call is being recording for training and quality person
My listing was impacted by the wild fires in California that are 100 miles away from me. I need to cancel the reservation penalty free although the fires are not directly affecting my listing.
I m no longer able to Host
I'm a Host and I need to be able to view my Payouts in full for Tax based purposes but, not sure where to look can you help?
What is Earnings Summary
G has called in 20 times this month and would like assistance with processing a coupon. Upon looking you found the G has 15 expired coupons.
What is Jaysanne
Guest calls in with mom account and is wanting assistance on their account
G is unable to authenticate their own account and wants to speak with a Supervisor
What is educate the user we need to authenticate them first before we can transfer the case
I am a Super Host and I received a double booking due to my calendar not being synced with VRBO. I canceled the reservation but it shows I have $1500 in penalties. Since my calendar is not syncing properly can you waive the penalties as this is not my fault,
What is understanding cancelation policy
I'm a Guest and I recently had to cancel my trip. I had just one more payment to make but, it tells me I'm getting nothing why is this?
What is Pay Less Upfront
A person who holds your sutherland career in their hands
What is Maria
What is India, Germany, Brazil, Italy
I'm a Guest and I thought I was unable to make my trip but, now that I can could I get help with it now that I'm able to attend?
What is Reinstating a Cancelled Reservation.
"I recently recieved a coupon and a full refund for a reservation Airbnb canceled and wanted more money. I feel I am entitled to this since Airbnb is a multi billion dollar company. I want a bigger refund, what can you do."
Upon investigating you find the G has been issued 24 coupons in the last 2 months and has multiple flags on their account
What is a scammer
I am the person who never cares about your issue and if you complain I ll say tough luck
What is Dr King or Eric