It has lights, it used to be white and now it's black
What is a router
100
This is what talks to the radius in the first time setup
What is ACS (Auto Configuration Server)
100
The checking of router details happens in this layer
What is Authentication
100
This billing system is where you can find the customer's Service ID
What is Siebel
200
This layer deals with the router details we have for the customer.
What is authentication
200
This will have something behind the faceplate to help with troubleshooting
What is a master socket
200
This is like a micro-filter in the Exchange
What is MSAN (Multi Service Access Node)
200
All the authentication technology sits inside here
What is the core network
200
This system is actually an Openreach system, with Vodafone branding
What is SI
300
Where the DSLAM or the MSAN talk to the customer's premises
What is sychronisation?
300
Not every customer needs to use one of these
What is a micro-filter
300
This is like a farmer spraying their sheep to identify them
What is CPS (Carrier Pre Select)
300
This checks the username and password details for the FIRST TIME connection that ACS has provided
What is the Radius
300
This system is a Vodafone system that you will spend a lot of time in as a resolutions agent, as it allows you to access additional diagnostics / tests / checks, it's not just for checking the status of an order.
What is One Portal
400
This layer is used to direct our customers requests to access websites
What is routing
400
This socket doesn't have a test socket or a removable face plate.
What is a line jack unit
400
This is what sorts the number according to service provider in the Exchange
What is MDF (Main Distribution Framework)
400
You can edit a router username and password in this system
What is HDM
400
Presentations and communications from your manager have shown that as agents, you should always refer to these for help
What are Best Practice Procedures
500
For the customer premises and the DSLAM or MSAN to synchronise, they have to do this. Old fashioned businessmen may seal a deal in this way.
What is a handshake
500
If a user is certain they have entered their Wi-Fi password on a new device correctly, they may need to check their router admin page for what setting
What is MAC filtering
500
When the authentication takes place, this acronym is used to describe the process.
What is CHAP (Challenge Handshake Authentication Protocol)
500
You would find the correct router username and password details in this system
What is One Portal
500
When you create a ticket in Virtual Engineer, it has actually created a case in this separate system