Resolve Booking Disruption Overbooking and Non-overbooking.

True or False

Which keyword?

Which category?

100

The budget of a relocation in PEGA is 30% of the original reservation price, up to a maximum cap of 60 EUR.

TRUE

100

Place a phone call when we need to inform Traveler about the offer to resolve the issue and explain options.

A) Email

B) Phone

C) Phone or Email

B) Phone

100

Fraud.

A) Accommodation closed

B) Incorrectly loaded rates

C) Bankruptcy

A) Accommodation closed

200

Overbooking and non-overbooking cases use the same intake forms.

TRUE

200

If Partner requires support with managing their Extranet, first, you need to:

A) Call CSP colleague

B) Transfer CSP colleague

C) Transfer the partner to CSP colleague

A) Call CSP colleague

200

Price difference.

A) Accommodation closed

B) Incorrectly loaded rates

C) Bankruptcy

B) Incorrectly loaded rates

300

Accommodation closed is Resolve Booking Disruption: Overbooking.

False.

300

Upon verifying Ida she explains the following:

“It is our first family vacation, we are super excited to travel again.

However, we received a very upsetting phone call from the apartment complex that we reserved via your website.

The person on the phone advised us that they are closed at the moment and will not accommodate us next month.

We are very concerned where we will sleep upon arrival when we arrive to Greece, can you help us get this resolved as soon as possible?”

What service case would you open to start supporting Ida?

A) Information Request

B) Manage Booking

C) Resolve Booking Disruption

300

Unpaid invoices

A) Accommodation closed

B) Incorrectly loaded rates

C) Bankruptcy

400

We can transfer the customer to the CSG senior line if they have issues with relocation.

TRUE

400

Ida would like to bring a pet but she forgot the price for it.

What service case will you open?

A) Manage Booking

B) Resolve Booking Disruption

C) Information Request

400

Noise outside the accommodation:

A) Health & Safety (Environment)

B) Incorrect Facilities

C) Unmet expectations

500

Only guest can report Resolve Booking Disruption.

FALSE.

Partner and guest can.

500

Ramon, the property owner, would like to cancel the reservation due to an incorrect price. Under which disruption reason does this fall?

A) Accommodation closed

B) End of contract

C) Incorrectly loaded rates

500

Miller contacted us regarding an issue with the property's channel manager, which mismanaged availability and resulted in overbookings.

A) Accommodation close

B) Overbooking

C) Non-overbooking

B) Overbooking