What should you do?
Someone bumps into you and gets mad. What’s a good response?
What is stay calm and ask, “Can we talk about what just happened?”
Rephrase: "You’re so annoying!"
What is “I feel frustrated when you interrupt me”?
What does "compromise" mean?
What is both people giving a little to reach a solution they can accept?
True or False: Conflict is always bad.
What is False? Conflict can lead to growth when resolved well.
This style avoids conflict entirely.
What is Avoiding?
You and your partner disagree on how to finish a project. What’s a smart first step?
What is listen to each other’s ideas and find a way to combine them?
Why should we use “I” statements instead of “You” statements?
What is to express our feelings without blaming the other person?
How does active listening help during a conflict?
What is it shows respect and helps you understand the other person’s point of view?
Name one cause of interpersonal conflict.
What is a misunderstanding / poor communication / jealousy / competition / unmet expectations?
This style is aggressive and seeks to win.
What is Competing?
You feel left out in your friend group. What should you do?
What is express your feelings honestly and ask to be included?
Turn this into a respectful request: "Stop touching my stuff!"
What is “Can you please ask before using my things?
What can you do if you're too upset to resolve a conflict right away?
What is take a break and return when calm?
What's the first step in resolving a conflict?
What is identifying the problem?
This style seeks a win-win for both parties.
What is Collaborating?
You’re angry and about to say something mean. What should you do?
What is pause, take deep breaths, and walk away if needed?
Why is tone of voice important in conflict resolution?
What is it affects how our message is received and can either escalate or de-escalate the conflict?
What is the role of a mediator in a conflict?
What is someone who helps others communicate and find a peaceful solution?
What is the benefit of resolving a conflict calmly?
What is building stronger relationships / reducing stress / improving communication?
This style gives in to keep the peace.
What is Accommodating?
Your friend spread a rumor about you. What should you do?
What is talk to them calmly, explain how it hurt you, and ask why they did it?
Rephrase: "You’re so annoying!"
What is “I feel frustrated when you interrupt me”?
Name one tool to help resolve conflict.
What is active listening / empathy / compromise / “I” statements / taking a break?
What is interpersonal conflict?
A disagreement between two or more people due to different needs, values, or opinions.
This style is a middle-ground solution.
What is Compromising?